End-to-End Operations for Networks, Cloud, Security, Data & Voice — With Evidence
SolveForce’s Suite of Managed Services runs your entire stack—networks & communications, cloud & platforms, security, data & AI, voice/CCaaS, end-user IT, and continuity—as a single, measurable operating model.
It’s Zero Trust by default, policy-as-code, and wired to evidence so leadership and auditors can see proof at any time.
This builds on:
• Platform: Technology Suite • Services: Suite of Services • Suppliers: Team of Suppliers
• Evidence & Ops: SIEM/SOAR • NOC • Circuit Monitoring
🎛️ What We Operate (at a glance)
- Networks & Communications — circuits, DIA/ethernet/wavelength, Wi-Fi/LAN/MAN/WAN, SD-WAN, routing/BGP, DNS/DHCP/IPAM, SIP, UC/CCaaS, E911/NG911.
→ /connectivity • /lan • /wan • /sd-wan • /wavelength • /hosted-voice • /sip-trunking • /ccaas - Cloud & Platforms — landing zones, Kubernetes/Serverless, VMs/VDCs/private cloud, FinOps.
→ /cloud • /virtual-data-centers • /private-cloud • /finops - Security Operations — ZTNA/SASE/NAC, keys/secrets (HSM + vault), WAF/Bot/DDoS, EDR/XDR, email security & authentication, vuln/patch.
→ /cybersecurity • /ztna • /sase • /nac • /key-management • /secrets-management • /encryption • /waf • /ddos • /mdr-xdr • /email-security • /email-auth • /patch-management - Data & AI Operations — ELT/CDC, warehouses/lakes, vector DBs, guarded RAG (cite-or-refuse), AI cost & quality SLOs.
→ /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai - End-User & IT Services — service desk (L1/L2/L3), device lifecycle (MDM/UEM), VDI/DaaS, software distribution.
→ /it-services • /mdm • /vdi-daas - Continuity — backup immutability (WORM), DRaaS, runbooks & quarterly drills with artifacts.
→ /backup-immutability • /cloud-backup • /draas - Vendors & Spend — telecom expense management, cloud FinOps, SaaS license hygiene.
→ /expense-management • /finops - Field & Edge — installs, turn-ups, OT/IoT, private 5G/CBRS, rugged micro-DCs.
→ /field-services • /private-5g • /cbrs • /edge-data-centers
🧭 Operating Model (Managed • Co-Managed • Advisory)
- ManagedSolveForce owns day-to-day ops, SLOs, runbooks, and reporting.
- Co-Managedshared runbooks and approvals (you keep keys for crown-jewel changes).
- Advisory/Projectdesigns, migrations, audits, and hand-offs.
Evidence Pipeline: all tickets, changes, logs, tests, and drill artifacts stream into SIEM/SOAR; the binder always matches the build.
🧩 Service Catalog (what’s included)
1) Network & Communications Operations
- Circuit lifecycle: quoting, order, acceptance (OTDR/RFC 2544/Y.1564), performance baselines, disputes & credits. → /circuit-monitoring
- LAN/Wi-Fi/DC fabrics: EVPN/VXLAN, QoS, Anycast, OOB; config management & drift control. → /networks-and-data-centers
- SD-WAN policy & health: per-app SLOs, packet duplication/FEC for voice; brownout steering. → /sd-wan
- Voice & CCaaS: SBCs, SIP, E911/NG911, STIR/SHAKEN, QoS/MOS dashboards, PCI-safe redaction. → /hosted-voice • /sip-trunking • /ccaas
2) Cloud & Platform Operations
- Landing zones with org policies (deny-public, CMEK-required), Private Endpoints, GitOps/policy gates; K8s/serverless/VM ops; cost controls. → /cloud • /virtual-data-centers • /finops
3) Security Operations (SOC + engineering)
- Access: ZTNA for private apps, SASE for web/SaaS, NAC 802.1X at ports; PAM JIT with session recording.
- Edge: WAF/Bot/DDoS, API signing (HMAC/JWS), TLS 1.2+ (FIPS ciphers).
- Identity & endpoints: SSO/MFA, EDR/XDR, device posture; email security & DMARC rollout. → /email-auth
- Keys & secrets: KMS/HSM custody, envelope encryption, vault-issued tokens, rotations.
- Vuln/patch: monthly/continuous scans & patch rings with maintenance windows. → /patch-management
4) Data & AI Operations
- ELT/CDC pipelines with data contracts, lineage, DQ tests; governed warehouse/lake.
- Vector indices & guarded RAG assistants (cite-or-refuse), token budgets & cost SLOs; model drift/watch.
→ /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai
5) IT Service Desk & EUC
- L1/L2/L3 support, KB & self-service, remote assistance, software distribution, device lifecycle (MDM/UEM), profile containers, image baselines. → /it-services • /mdm
6) Continuity & Compliance
7) Vendors, Spend & Optimization
- TEM (circuits/mobility), cloud commitments (RIs/SPs/CUDs), SaaS license hygiene; QBRs with savings deltas & invoices. → /expense-management • /finops
8) Field Services & Edge
- On-site installs/turn-ups; private 5G/CBRS/MEC builds; photo/video evidence; safety/EHS compliance. → /field-services • /private-5g
📐 SLO Guardrails (contract we operate to)
| Domain | KPI / SLO (p95 unless noted) | Target |
|---|---|---|
| Service Desk | First response (P1/P2/P3) | ≤ 15 / 60 / 240 min |
| Resolution (P1/P2/P3) | ≤ 4 h / 8 h / 2–5 d | |
| Connectivity | On-ramp attach (metro→region edge) | ≤ 2–5 ms |
| SD-WAN | Brownout steer time | ≤ 1–3 s |
| Fabric | In-DC leaf↔leaf latency | ≤ 10–50 µs |
| Security | ZTNA attach (user→app) | ≤ 1–3 s |
| DMARC enforcement | p=reject (≤ 60–90 days) | |
| Data/AI | RAG citation coverage / refusal correctness | = 100% / ≥ 98% |
| Backups | Immutability coverage (Tier-1) | = 100% |
| DR | RTO / RPO (Tier-1 apps) | ≤ 5–60 min / ≤ 0–15 min |
| Change | Unapproved prod changes | = 0 (policy gates) |
| Evidence | Log/artifact delivery to SIEM | ≤ 60–120 s |
Breaches open tickets and trigger SOAR runbooks (reroute, duplicate packets, re-key, rollback, scale, tighten policy) with approvals and artifacts. → /siem-soar
🧱 Runbooks, Acceptance & Reporting
- Acceptance tests(per service): RFC 2544/Y.1564, OTDR/light levels, ZTNA attach, WAF policy diffs, DMARC alignment, restore drills; all stored as artifacts.
- Change controlCAB where needed; policy-as-code blocks unsafe changes in CI/CD. → /infrastructure-as-code
- Reportingmonthly SLO dashboards, incident/change/problem reviews, capacity & cost, compliance evidence; QBRs with supplier scorecards. → /noc • /team-of-suppliers
🔒 Compliance Overlays (sector-ready)
- SOC 2 / ISO 27001 — control map, attestations, continuous evidence. → /soc2 • /grc
- NIST 800-53/171 / CMMC — AC/IA/AU/SC/CM families, ConMon packages. → /nist
- HIPAA — ePHI labels, BAAs, breach workflows, encryption/DLP. → /hipaa
- PCI DSS — CDE segmentation, tokenization, E2EE, key ceremonies, WAF/DMARC. → /pci-dss
- FedRAMP (adjacent cloud) — inheritance + deltas, SSP/SAP/SAR/POA&M. → /fedramp
🛠️ Onboarding & Implementation Blueprint (No-Surprise Rollout)
1) Discover & Baseline — inventory sites/circuits, fabrics, cloud/org policies, identity posture, endpoint compliance, backups/DR status, ticket & change history.
2) Design Rails — underlays, SD-WAN policies, LAN/DC fabrics, cloud landing zones, Private Endpoints, SIEM/SOAR wiring.
→ /connectivity • /sd-wan • /networks-and-data-centers • /cloud • /siem-soar
3) Zero-Trust Controls — ZTNA/SASE, NAC, PAM, keys/secrets, WAF/Bot, email auth; endpoint posture.
→ /ztna • /sase • /nac • /pam • /key-management • /secrets-management • /email-auth
4) Data & AI Enablement — ELT/CDC, warehouse, vector DB, assistants with cite-or-refuse, DLP/tokenization.
→ /etl-elt • /data-warehouse • /vector-databases • /dlp • /solveforce-ai
5) Continuity — Object-Lock backups; DR runbooks; acceptance tests; drill schedule with screenshots & checksums.
→ /backup-immutability • /draas
6) Pilot & Rings — IT → champions → one BU/site → enterprise; success gates on SLOs, cost, and user NPS; rollback plans.
7) Operate & Improve — monthly posture & cost reviews; quarterly DR/TTX; roadmap in the /solveforce-codex; artifacts in the /knowledge-hub.
📝 Managed Services Intake (paste into your request)
- Company & Contacts— legal entity, billing address, primary & technical contacts
- Sites & Regions— addresses/coords, diversity needs, cloud regions, on-ramp POPs
- Network— circuit list (speeds/terms), SD-WAN/Wi-Fi vendors, DNS/DHCP/IPAM posture
- Cloud & Platforms— providers/regions, landing zone status, K8s/serverless/VM mix, FinOps goals
- Security— IdP/SSO/MFA, ZTNA/NAC/PAM, keys/secret custodians, WAF/Bot/DMARC state, EDR coverage
- Data & AI— sources (DB/CSV/SaaS), ELT/CDC scope, warehouse/lake preference, vector DB, privacy labels
- Voice/CCaaS— UCaaS/SIP/CCaaS scope, E911/NG911 needs, PCI redaction/tokenization
- Continuity— backup scope & retention, RTO/RPO tiers, Object-Lock scope, DR runbooks
- Compliance— SOC2/ISO/NIST/HIPAA/PCI/FedRAMP overlays, BAAs/DPAs
- Operations— managed vs co-managed vs project, change windows, reporting cadence, integrations (ticketing/IDP/SIEM)
We’ll return a design-to-operate plan with architecture, supplier options, SLO-mapped pricing, compliance overlays, and an evidence plan you can reuse in QBRs and audits.
→ Or jump straight to /customized-quotes.
📞 Ready to Hand Off Operations—Without Losing Control?
- Call: (888) 765-8301
- Email: contact@solveforce.com
We’ll run networks & communications, cloud & platforms, security, data & AI, voice, and IT as one managed program—proactive, secure, SLO-driven, and proven.
Key terms in plain language
Open a term for a concise explanation of language used on this page.
Latency
The time it takes data to travel between two points. Lower latency improves voice, video meetings, cloud applications, gaming, and other real-time services.
Dedicated Internet Access (DIA)
A business-grade Internet connection with capacity dedicated to the customer rather than shared in the same way as typical consumer broadband. It often includes symmetrical speeds and an SLA.
SD-WAN
Software-defined wide area networking. It manages multiple connections and chooses paths based on application needs, performance, and policy to improve resilience and control.
Unified Communications (UCaaS)
A cloud-based combination of business calling, messaging, meetings, presence, and collaboration tools managed as one communications service.
Software as a Service (SaaS)
Software accessed as an online service instead of being installed and maintained entirely on the customer’s own computers or servers.
Disaster Recovery (DRaaS)
A plan and service for restoring applications, data, and operations after an outage or disruption. DRaaS provides recovery infrastructure through a managed cloud service.
Cybersecurity
The practices and controls used to protect identities, devices, networks, applications, and data from unauthorized access, disruption, or manipulation.
Zero Trust
A security model that does not automatically trust a user or device because of its location. Access is continuously verified and limited to what is necessary.