End-to-End Operations for Networks, Cloud, Security, Data & Voice — With Evidence
SolveForce’s Suite of Managed Services runs your entire stack—networks & communications, cloud & platforms, security, data & AI, voice/CCaaS, end-user IT, and continuity—as a single, measurable operating model.
It’s Zero Trust by default, policy-as-code, and wired to evidence so leadership and auditors can see proof at any time.
This builds on:
• Platform: Technology Suite • Services: Suite of Services • Suppliers: Team of Suppliers
• Evidence & Ops: SIEM/SOAR • NOC • Circuit Monitoring
🎛️ What We Operate (at a glance)
- Networks & Communications — circuits, DIA/ethernet/wavelength, Wi-Fi/LAN/MAN/WAN, SD-WAN, routing/BGP, DNS/DHCP/IPAM, SIP, UC/CCaaS, E911/NG911.
→ /connectivity • /lan • /wan • /sd-wan • /wavelength • /hosted-voice • /sip-trunking • /ccaas - Cloud & Platforms — landing zones, Kubernetes/Serverless, VMs/VDCs/private cloud, FinOps.
→ /cloud • /virtual-data-centers • /private-cloud • /finops - Security Operations — ZTNA/SASE/NAC, keys/secrets (HSM + vault), WAF/Bot/DDoS, EDR/XDR, email security & authentication, vuln/patch.
→ /cybersecurity • /ztna • /sase • /nac • /key-management • /secrets-management • /encryption • /waf • /ddos • /mdr-xdr • /email-security • /email-auth • /patch-management - Data & AI Operations — ELT/CDC, warehouses/lakes, vector DBs, guarded RAG (cite-or-refuse), AI cost & quality SLOs.
→ /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai - End-User & IT Services — service desk (L1/L2/L3), device lifecycle (MDM/UEM), VDI/DaaS, software distribution.
→ /it-services • /mdm • /vdi-daas - Continuity — backup immutability (WORM), DRaaS, runbooks & quarterly drills with artifacts.
→ /backup-immutability • /cloud-backup • /draas - Vendors & Spend — telecom expense management, cloud FinOps, SaaS license hygiene.
→ /expense-management • /finops - Field & Edge — installs, turn-ups, OT/IoT, private 5G/CBRS, rugged micro-DCs.
→ /field-services • /private-5g • /cbrs • /edge-data-centers
🧭 Operating Model (Managed • Co-Managed • Advisory)
- Managed: SolveForce owns day-to-day ops, SLOs, runbooks, and reporting.
- Co-Managed: shared runbooks and approvals (you keep keys for crown-jewel changes).
- Advisory/Project: designs, migrations, audits, and hand-offs.
Evidence Pipeline: all tickets, changes, logs, tests, and drill artifacts stream into SIEM/SOAR; the binder always matches the build.
🧩 Service Catalog (what’s included)
1) Network & Communications Operations
- Circuit lifecycle: quoting, order, acceptance (OTDR/RFC 2544/Y.1564), performance baselines, disputes & credits. → /circuit-monitoring
- LAN/Wi-Fi/DC fabrics: EVPN/VXLAN, QoS, Anycast, OOB; config management & drift control. → /networks-and-data-centers
- SD-WAN policy & health: per-app SLOs, packet duplication/FEC for voice; brownout steering. → /sd-wan
- Voice & CCaaS: SBCs, SIP, E911/NG911, STIR/SHAKEN, QoS/MOS dashboards, PCI-safe redaction. → /hosted-voice • /sip-trunking • /ccaas
2) Cloud & Platform Operations
- Landing zones with org policies (deny-public, CMEK-required), Private Endpoints, GitOps/policy gates; K8s/serverless/VM ops; cost controls. → /cloud • /virtual-data-centers • /finops
3) Security Operations (SOC + engineering)
- Access: ZTNA for private apps, SASE for web/SaaS, NAC 802.1X at ports; PAM JIT with session recording.
- Edge: WAF/Bot/DDoS, API signing (HMAC/JWS), TLS 1.2+ (FIPS ciphers).
- Identity & endpoints: SSO/MFA, EDR/XDR, device posture; email security & DMARC rollout. → /email-auth
- Keys & secrets: KMS/HSM custody, envelope encryption, vault-issued tokens, rotations.
- Vuln/patch: monthly/continuous scans & patch rings with maintenance windows. → /patch-management
4) Data & AI Operations
- ELT/CDC pipelines with data contracts, lineage, DQ tests; governed warehouse/lake.
- Vector indices & guarded RAG assistants (cite-or-refuse), token budgets & cost SLOs; model drift/watch.
→ /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai
5) IT Service Desk & EUC
- L1/L2/L3 support, KB & self-service, remote assistance, software distribution, device lifecycle (MDM/UEM), profile containers, image baselines. → /it-services • /mdm
6) Continuity & Compliance
- Object-Lock (WORM) backups, clean-point catalogs, DR runbooks; quarterly restore and failover drills with screenshots & checksums.
- Compliance overlays (SOC 2/ISO/NIST/HIPAA/PCI/FedRAMP) with evidence packs. → /grc • /hipaa • /pci-dss • /nist • /fedramp
7) Vendors, Spend & Optimization
- TEM (circuits/mobility), cloud commitments (RIs/SPs/CUDs), SaaS license hygiene; QBRs with savings deltas & invoices. → /expense-management • /finops
8) Field Services & Edge
- On-site installs/turn-ups; private 5G/CBRS/MEC builds; photo/video evidence; safety/EHS compliance. → /field-services • /private-5g
📐 SLO Guardrails (contract we operate to)
| Domain | KPI / SLO (p95 unless noted) | Target |
|---|---|---|
| Service Desk | First response (P1/P2/P3) | ≤ 15 / 60 / 240 min |
| Resolution (P1/P2/P3) | ≤ 4 h / 8 h / 2–5 d | |
| Connectivity | On-ramp attach (metro→region edge) | ≤ 2–5 ms |
| SD-WAN | Brownout steer time | ≤ 1–3 s |
| Fabric | In-DC leaf↔leaf latency | ≤ 10–50 µs |
| Security | ZTNA attach (user→app) | ≤ 1–3 s |
| DMARC enforcement | p=reject (≤ 60–90 days) | |
| Data/AI | RAG citation coverage / refusal correctness | = 100% / ≥ 98% |
| Backups | Immutability coverage (Tier-1) | = 100% |
| DR | RTO / RPO (Tier-1 apps) | ≤ 5–60 min / ≤ 0–15 min |
| Change | Unapproved prod changes | = 0 (policy gates) |
| Evidence | Log/artifact delivery to SIEM | ≤ 60–120 s |
Breaches open tickets and trigger SOAR runbooks (reroute, duplicate packets, re-key, rollback, scale, tighten policy) with approvals and artifacts. → /siem-soar
🧱 Runbooks, Acceptance & Reporting
- Acceptance tests (per service): RFC 2544/Y.1564, OTDR/light levels, ZTNA attach, WAF policy diffs, DMARC alignment, restore drills; all stored as artifacts.
- Change control: CAB where needed; policy-as-code blocks unsafe changes in CI/CD. → /infrastructure-as-code
- Reporting: monthly SLO dashboards, incident/change/problem reviews, capacity & cost, compliance evidence; QBRs with supplier scorecards. → /noc • /team-of-suppliers
🔒 Compliance Overlays (sector-ready)
- SOC 2 / ISO 27001 — control map, attestations, continuous evidence. → /soc2 • /grc
- NIST 800-53/171 / CMMC — AC/IA/AU/SC/CM families, ConMon packages. → /nist
- HIPAA — ePHI labels, BAAs, breach workflows, encryption/DLP. → /hipaa
- PCI DSS — CDE segmentation, tokenization, E2EE, key ceremonies, WAF/DMARC. → /pci-dss
- FedRAMP (adjacent cloud) — inheritance + deltas, SSP/SAP/SAR/POA&M. → /fedramp
🛠️ Onboarding & Implementation Blueprint (No-Surprise Rollout)
1) Discover & Baseline — inventory sites/circuits, fabrics, cloud/org policies, identity posture, endpoint compliance, backups/DR status, ticket & change history.
2) Design Rails — underlays, SD-WAN policies, LAN/DC fabrics, cloud landing zones, Private Endpoints, SIEM/SOAR wiring.
→ /connectivity • /sd-wan • /networks-and-data-centers • /cloud • /siem-soar
3) Zero-Trust Controls — ZTNA/SASE, NAC, PAM, keys/secrets, WAF/Bot, email auth; endpoint posture.
→ /ztna • /sase • /nac • /pam • /key-management • /secrets-management • /email-auth
4) Data & AI Enablement — ELT/CDC, warehouse, vector DB, assistants with cite-or-refuse, DLP/tokenization.
→ /etl-elt • /data-warehouse • /vector-databases • /dlp • /solveforce-ai
5) Continuity — Object-Lock backups; DR runbooks; acceptance tests; drill schedule with screenshots & checksums.
→ /backup-immutability • /draas
6) Pilot & Rings — IT → champions → one BU/site → enterprise; success gates on SLOs, cost, and user NPS; rollback plans.
7) Operate & Improve — monthly posture & cost reviews; quarterly DR/TTX; roadmap in the /solveforce-codex; artifacts in the /knowledge-hub.
📝 Managed Services Intake (paste into your request)
- Company & Contacts — legal entity, billing address, primary & technical contacts
- Sites & Regions — addresses/coords, diversity needs, cloud regions, on-ramp POPs
- Network — circuit list (speeds/terms), SD-WAN/Wi-Fi vendors, DNS/DHCP/IPAM posture
- Cloud & Platforms — providers/regions, landing zone status, K8s/serverless/VM mix, FinOps goals
- Security — IdP/SSO/MFA, ZTNA/NAC/PAM, keys/secret custodians, WAF/Bot/DMARC state, EDR coverage
- Data & AI — sources (DB/CSV/SaaS), ELT/CDC scope, warehouse/lake preference, vector DB, privacy labels
- Voice/CCaaS — UCaaS/SIP/CCaaS scope, E911/NG911 needs, PCI redaction/tokenization
- Continuity — backup scope & retention, RTO/RPO tiers, Object-Lock scope, DR runbooks
- Compliance — SOC2/ISO/NIST/HIPAA/PCI/FedRAMP overlays, BAAs/DPAs
- Operations — managed vs co-managed vs project, change windows, reporting cadence, integrations (ticketing/IDP/SIEM)
We’ll return a design-to-operate plan with architecture, supplier options, SLO-mapped pricing, compliance overlays, and an evidence plan you can reuse in QBRs and audits.
→ Or jump straight to /customized-quotes.
📞 Ready to Hand Off Operations—Without Losing Control?
- Call: (888) 765-8301
- Email: contact@solveforce.com
We’ll run networks & communications, cloud & platforms, security, data & AI, voice, and IT as one managed program—proactive, secure, SLO-driven, and proven.