Real-Time Link Health, SLO Assurance & Carrier Coordination
SolveForce Circuit Monitoring gives you continuous, high-fidelity visibility into every circuit—Dedicated Internet Access (DIA), Multiprotocol Label Switching (MPLS), Virtual Private LAN Service (VPLS), Point-to-Point (P2P), SD-WAN underlays, and access types like fiber, fixed wireless, LTE/5G, and satellite. We measure what matters (latency, jitter, loss, utilization, errors, optical light levels), enforce Service Level Objectives (SLOs), open and chase carrier tickets, and prove results with auditable evidence.
Circuit Monitoring operationalizes the SolveForce model:
🌐 Connectivity (Grammar) → Connectivity • 🖧 Networks & DCs → Networks & Data Centers
🖥️ NOC (24×7) → NOC Services • ☁️ Cloud (Syntax) → Cloud
🔒 Security (Semantics) → Cybersecurity • 🤖 AI (Pragmatics) → SolveForce AI
🎯 Outcomes (What You Get)
- Always-on telemetry for every circuit path and handoff (CPE ↔ provider demarc ↔ core/DC/cloud).
- SLO enforcement with thresholds by transport class; alerts with noise-resistant policies.
- Faster restoration — we open/chase carrier tickets, validate diversity, and drive Mean Time To Restore (MTTR) down.
- Evidence — monthly/quarterly reports, availability calendars, and traceable screenshots/logs for audits.
- Capacity clarity — utilization trends and right-time upgrade recommendations.
🧭 Scope (What We Monitor)
Underlays & Access
- DIA / MPLS / VPLS / P2P backbones → MPLS • VPLS
- Fiber last-mile and backbone → Fiber Internet
- Fixed Wireless & LTE/5G WAN → Fixed Wireless • Mobile Connectivity
- Satellite (GEO/LEO) links → Satellite Internet
- Wavelength (DWDM) circuits → optical spans and regeneration → Wavelength Services
- Cloud on-ramps — AWS Direct Connect / Azure ExpressRoute / Google Interconnect → Direct Connect
- Routing edges — BGP/OSPF adjacencies, route changes → BGP Management
Signals & Counters (examples)
- Latency (RTT), jitter, loss, throughput, error/discard rates, TCP resets.
- Interface health — utilization, CRC/giants, duplex mismatches.
- Optics (dBm) — transmit/receive light levels, FEC counters on coherent optics.
- Wireless RF — RSSI, SNR, MCS levels, retransmissions.
- Routing events — BGP flap counts, path changes, preferred exit selection.
- Synthetics — ICMP/TWAMP, HTTP/TCP checks, DNS, and app transactions.
Deeper fabric patterns live in the Guidebook → Networks & Data Centers Guidebook
🛠️ Telemetry Methods
- Passive — SNMP/streaming telemetry (gNMI), NetFlow/IPFIX, device logs.
- Active — ICMP/TWAMP probes, TCP/HTTP checks, DNS resolution tests, path traces.
- Optical/Layer-1 — light-level polling, FEC errors, span health (wavelength/OTN).
- Synthetics — scripted user journeys from branch and cloud vantage points.
Dashboards roll up to site, region, and global views—heatmaps, sparkline trends, and error budgets.
🚦 SLO Policy by Transport Class
We define transport classes with SLO guardrails; your workloads map to classes:
| Class | Typical Transports | One-way Latency | Jitter Target | Loss Target | Availability* |
|---|---|---|---|---|---|
| A | Metro fiber / wavelength | ≤ 2 ms | ≤ 15% of latency | < 0.1% sustained | 99.99% |
| B | Regional DIA / MPLS | ≤ 15–35 ms | ≤ 15% of latency | < 0.1% | 99.95% |
| C | Continental/global DIA + CDN/Anycast | ≤ 80–120 ms | ≤ 15% of latency | < 0.1% | 99.9% |
| D | LEO/GEO satellite, remote sites | variable | engineered per path | engineered | 99.5–99.9% |
*Availability targets depend on dual-path diversity and protection design.
Alerting uses hysteresis, consecutive interval rules, and maintenance window suppression to cut noise.
🖥️ NOC Integration (24×7)
Our Network Operations Center (NOC) turns signals into action:
- Detect & correlate (link down + BGP flap + site power = one incident).
- Triage & prioritize (severity, business impact, change windows).
- Contain (SD-WAN steering, temporary QoS/ACLs, path pinning).
- Engage carriers/vendors (open, escalate, and chase per playbook).
- Restore & validate (SLOs back in range, synthetics pass).
- Review & document (RCA, follow-ups, design recommendations).
→ NOC Services • Incident Response
🧩 SD-WAN & SASE: Monitoring the Overlay
- Path selection — application-aware steering by loss/latency/jitter.
- Brownout detection — not just down, but degraded; auto-shift to healthier path.
- Diversity health — verify last-mile and provider independence (and request diversity letters if missing).
- Edge posture — tunnel availability, packet duplication/FEC, QoE scores.
🔗 Carrier & Cross-Connect Handshake
- Demarc to CPE — validate handoff type (electrical/optical), media converters, smartjacks/NIDs.
- Colo cross-connects — order, schedule, and test in meet-me rooms (MMRs). → Colocation
- Route diversity — separate laterals, manholes, bridges, POPs; document with maps/photos.
- Turn-up testing — RFC 2544 / ITU-T Y.1564 baselines; optical OTDR for long spans. → Wavelength Services
🧰 Change Safety & DevOps Hooks
- Freeze calendars for finance close, seasonal peaks, clinical go-lives.
- Pre-checks (snapshots, backups, health baselines) and post-checks (synthetics, SLO delta).
- Auto-rollback triggers for config changes.
- Git-based IaC for circuit configs and routing policy; peer review and staged rollouts.
→ Infrastructure as Code • DevOps / CI-CD • DRaaS • Backup Immutability
🤖 AIOps & Automation
- Noise reduction — deduplicate flaps; correlate multi-signal incidents.
- Root-cause hints — “last change,” “shared conduit,” “provider POP” tags.
- Auto-actions — SD-WAN path shift, QoS boosts for critical flows, temp ACLs.
- Notification — targeted Slack/Teams, SMS/voice for Sev-1/Sev-2.
📈 Reporting, Evidence & Audits
- Weekly ops — incidents, SLO attainment, chronic offenders, recommendations.
- Monthly/Quarterly — capacity plans, provider scorecards, cost-to-serve, change success rates.
- Audit packs — screenshots, traces, logs, tickets, carrier trouble IDs, availability calendars (SOC 2 / ISO 27001 ready).
🏭 Industry Playbooks (Examples)
- Healthcare — dual-path branches (fiber + LTE/5G), imaging QoS, immutable backups, PHI protections. → Healthcare
- Finance — low-latency venues, DDoS/WAF front, tokenization, PCI DSS reporting. → Finance
- Government — NIST/FedRAMP on-ramps, ZTNA, crisis-response drills. → Government
- Enterprise — global SD-WAN/SASE, multicloud on-ramps, ISO 27001 programs. → Enterprise
✅ Pre-Engagement Checklist
- 📄 Circuit inventory — provider, circuit IDs, bandwidth, handoff type, QoS policy.
- 🗺️ Site maps & diversity — primary/secondary paths, POP/IXP details, MMR cross-connect info.
- 🧭 SLO targets — by class (A/B/C/D), per-app exceptions.
- 🕒 Change windows — local time zones, freezes, CAB rules.
- 👤 Contacts — site POCs, provider escalation trees, after-hours policies.
- 🧪 Test targets — synthetic endpoints (DC, cloud regions, SaaS).
- 🔐 Access — read-only creds, SNMP/telemetry, flow export, log feeds.
🔄 Where Circuit Monitoring Fits (Recursive View)
1) Grammar — Health of links/circuits → Connectivity
2) Syntax — Stable cloud paths, DR tests → Cloud
3) Semantics — Evidence to SIEM/SOAR, provable integrity → Cybersecurity
4) Pragmatics — AI predicts risk, steers traffic → SolveForce AI
5) Foundation — Shared terms/SLOs under → Primacy of Language
6) Map — Canonical index in → SolveForce Codex
📞 Engage SolveForce Circuit Monitoring
Lock in visibility, enforce SLOs, and cut MTTR—with reports leadership can trust.
Related pages:
NOC Services • SD-WAN • MPLS • Fiber Internet • Fixed Wireless • Satellite Internet • Wavelength Services • Direct Connect • BGP Management • Knowledge Hub