🧰 Suite of Services

Everything You Need to Build, Run, Secure & Prove — Under One Operating Model

SolveForce’s Suite of Services is the practical companion to our Technology Suite.
Where the Technology Suite describes what the platform is, the Suite of Services details how we deliver: design, build, operate, secure, optimize—and prove it with audit-grade evidence.

We organize services into a coherent system so you can compose exactly what you need today and expand tomorrow, without re-architecting or re-writing your policies.

🎛️ Service Pillars (at a glance)

🧩 How Services Compose (language-first logic)

Our services are designed to “snap together.” We treat each deliverable as a language unit—a discrete piece with a clear meaning—so outcomes are consistent and testable across domains:

  • Grammar (rails): connectivity + fabrics move packets deterministically.
  • Syntax (patterns): cloud/edge/DC placements assemble services.
  • Semantics (truth): security + governance + data labels keep meaning intact.
  • Pragmatics (outcomes): AI + automation deliver business results with citations and approvals.

This is why pages like /language-units and /tokenization show up in an infra catalog: consistent units → consistent governance → consistent AI.

🛠️ What You Can Request (service menus, summarized)

1) Access & SD-WAN

  • Dual underlays per site (fiber + LTE/5G; satellite tertiary), private APNs, IPsec to hubs.
  • SD-WAN policy by app class; packet duplication/FEC for voice/video; Anycast edges.

Staples: /connectivity • /sd-wan • /satellite-internet

2) Networks & Data Centers

  • EVPN/VXLAN leaf/spine, QoS for voice/alarms, Anycast gateways, OOB networks.
  • Metro DCI over wavelength with jumbo MTU; colocation hubs with cross-connects.
  • Virtual Data Centers on-prem or in cloud; Private Cloud builds.

Staples: /networks-and-data-centers • /wavelength • /colocation • /virtual-data-centers • /private-cloud

3) Cloud Platforms & FinOps

  • Landing zones with org policies (deny public, CMEK-required), private endpoints, GitOps/policy gates.
  • Containers (GKE/EKS/AKS), serverless, server images; SSO/MFA + PIM/JIT for admins.
  • FinOps: tags/budgets/anomalies, commitment planning, unit economics.

Staples: /cloud • /gcp • /azure • /ibm • /finops

4) Zero-Trust Security

  • ZTNA for per-app access; SASE for web/SaaS; NAC 802.1X at ports; PAM JIT with recording.
  • WAF/Bot + DDoS at edges; keys/secrets in HSM/KMS and vault; EDR/XDR on endpoints.
  • Email protection (auth + content): SPF/DKIM/DMARC/BIMI + anti-phish/DLP.

Staples: /ztna • /sase • /nac • /waf • /ddos • /key-management • /secrets-management • /mdr-xdr • /email-auth • /email-security

5) Data, Analytics & AI

  • ELT/CDC → warehouse/lakehouse (dbt, quality gates, lineage).
  • Vector DBs + guarded RAG with cite-or-refuse; pre-filters by labels/ACLs; no raw PII to external models.
  • Tokenization & DLP; AI BI assistants over governed metrics.

Staples: /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai • /tokenization • /data-governance • /ai-business-intelligence

6) Voice & Customer Contact

  • UCaaS/Hosted Voice + SBC interop; SIP Trunking with STIR/SHAKEN; E911/NG911.
  • CCaaS with AI assist, PCI-safe redaction, omnichannel routing.

Staples: /hosted-voice • /sip-trunking • /ccaas

7) Edge, Private 5G & Field

  • CBRS/Private 5G for yards/plants; micro-DCs; rugged devices; offline-first apps and evidence capture.
  • Industrial & OT enclaves with ZTNA for vendors.

Staples: /private-5g • /cbrs • /edge-data-centers • /field-services

8) Observability, Evidence & Automation

  • SIEM pipelines for logs/metrics/traces + config diffs; SOAR playbooks for isolate/revoke/rollback/rekey.
  • NOC dashboards, vendor escalation, circuit monitoring; ConMon packages for auditors.

Staples: /siem-soar • /noc • /circuit-monitoring

9) Continuity (Backups & DR)

  • Object-Lock/WORM backups; clean-point catalogs; orchestrated failover; DRaaS.
  • Ransomware-ready runbooks with screenshots, checksums, and timings.

Staples: /backup-immutability • /cloud-backup • /draas

10) Governance, Compliance & Leadership

  • GRC operating model (SOC 2, ISO 27001, NIST 800-53/171, HIPAA, PCI DSS, FedRAMP).
  • vCISO leadership and assessment support; policy libraries; evidence packs.

Staples: /grc • /virtual-ciso • /soc2 • /nist • /hipaa • /pci-dss • /fedramp

📐 SLO Guardrails (the contract we operate to)

DomainKPI / SLO (p95 unless noted)Target (Recommended)
ConnectivityOn-ramp attach (metro→region edge)≤ 2–5 ms
SD-WANBrownout steer time≤ 1–3 s
FabricIn-DC leaf↔leaf latency≤ 10–50 µs
SecurityZTNA attach (user→app)≤ 1–3 s
EmailDMARC enforcementp=reject (≤ 60–90 days)
Data/AIRAG citation coverage / refusal correctness= 100% / ≥ 98%
BackupsImmutability coverage (Tier-1)= 100%
DRRTO / RPO (Tier-1 apps)≤ 5–60 min / ≤ 0–15 min
OpsLog/artifact delivery to SIEM≤ 60–120 s
ChangeUnapproved prod changes= 0
FinOps30/90-day forecast accuracy±5–10% / ±10–15%

When an SLO breaches, SOAR opens a ticket and runs guarded automations (reroute, roll back, re-key, scale, tighten policy), recording who/what/when/why.
→ See /siem-soar and /incident-response.

🧰 Reference Bundles (common service packs)

A) Hybrid Core (Colo + Cloud) — colo hub, EVPN/VXLAN core, dual cloud on-ramps, ZTNA for admins, WAF at edges, SIEM/SOAR, immutable backups.
→ /colocation • /direct-connect • /waf • /backup-immutability

B) Zero-Trust Everywhere — ZTNA/SASE for users, NAC at ports, PAM JIT for admins, device posture, email auth; microseg for crown-jewels.
→ /ztna • /sase • /nac • /pam • /email-auth

C) Data & AI Fabric — ELT/CDC → warehouse, governed metrics, vector index, guarded RAG (cite-or-refuse), cost & SLO dashboards.
→ /etl-elt • /data-warehouse • /vector-databases • /solveforce-ai

D) Resilience Pack — Object-Lock backups, DR runbooks, DRaaS, ransomware TTX with artifacts.
→ /cloud-backup • /backup-immutability • /draas • /tabletop

E) Contact Center Modernization — CCaaS, Hosted Voice, SBC/Direct Routing, PCI redaction, AI agent assist.
→ /ccaas • /hosted-voice • /sip-trunking • /pci-dss

F) Regulated Stack — HIPAA/PCI/NIST/FedRAMP aligned controls; policy-as-code; ConMon packages; vCISO.
→ /hipaa • /pci-dss • /nist • /fedramp • /virtual-ciso

🧪 Delivery Models

  • Managed — We own day-to-day ops, changes, SLOs, reporting, and evidence.
  • Co-Managed — Shared runbooks; you keep keys to critical systems; we backfill.
  • Advisory/Project — Designs, builds, audits, and hand-offs with enablement.

Every model uses the same evidence pipeline: tickets, changes, logs, tests, and drill artifacts go to /siem-soar and your reporting stack.

🛠️ Implementation Blueprint (No-Surprise Rollout)

1) Discover & Align — business goals, SLOs, crown-jewels, data classes; current fabric/cloud posture.
2) Design Rails — underlays, SD-WAN, LAN/DC fabric, cloud landing zones, private endpoints.
→ /connectivity • /sd-wan • /networks-and-data-centers • /cloud
3) Zero-Trust Controls — ZTNA/SASE, NAC, PAM, keys/secrets, WAF/Bot; endpoint posture; email auth.
→ /ztna • /sase • /nac • /pam • /key-management • /secrets-management • /email-security
4) Data & AI — ELT/CDC, warehouse, vector DB, AI assistants with cite-or-refuse, DLP/tokenization.
→ /etl-elt • /data-warehouse • /vector-databases • /dlp • /solveforce-ai
5) Evidence & Ops — SIEM/SOAR + NOC; FinOps dashboards; immutability + DR runbooks; quarterly drills.
→ /siem-soar • /noc • /finops • /backup-immutability • /draas
6) Pilot & Rings — one BU/site/app; success gates on SLOs and cost; rollback plans.
7) Operate & Improve — monthly posture & cost reviews; quarterly DR/TTX; roadmap in the /solveforce-codex; artifacts in /knowledge-hub.

📞 How to Engage

Foundations this page builds upon:
• Technology Suite → /technology-suite
• Primacy of Language → /primacy-of-language
• Language of Code Ontology → /language-of-code-ontology
Or jump into the /knowledge-hub for detailed playbooks and service runbooks.