🛡️ IT Services

Applied Wisdom for Stable, Secure, High-Velocity Operations

SolveForce IT Services turn infrastructure into daily reliability. We run the work that keeps your business flowing—devices, networks, apps, tickets, patches, changes, and vendor wrangling—while aligning everything with our language-first model so systems stay coherent, secure, and easy to operate.

In the SolveForce Codex, IT Services are the applied layer that operationalizes:

🎯 Why IT Services Matter

  • Continuity — users, branches, and workloads work every day.
  • Velocity — standardized change, automation, and runbooks speed up delivery.
  • Clarity — one operating model for tickets, incidents, assets, and vendors.
  • Security by default — identity, patching, and controls are embedded—not bolted on.
  • Cost control — measured SLOs, right-sized licensing, and TEM (Telecom Expense Management).

🗺️ IT Services Catalog (Click into each for deep dives)

🛠️ Managed IT Services

  • Proactive care for endpoints, servers, and network gear.
  • Standard images, golden baselines, runbooks, health checks, and remediation windows.
    → Managed IT

💻 Helpdesk Support (ITIL/ITSM Service Desk)

  • Multi-channel support (portal/email/phone/chat).
  • SLAs by priority; knowledge base; self-service.
    → Helpdesk Support

🖥️ NOC Services (24×7 Monitoring & Response)

  • Network/Server/Cloud telemetry, alerting, and escalation.
  • Event correlation, vendor ticketing, and MOP/SOP execution.
    → NOC Services

📊 Circuit & Uptime Monitoring

  • Link SLOs (latency/jitter/loss), flap detection, path diversity audits, carrier MTTR chase.
    → Circuit Monitoring

🔄 Patch & Configuration Management

  • OS/firmware/app patches by risk window; config drift detection; rollback plans.
    → Patch Management

📱 Device Management (MDM/UEM)

  • Windows/macOS/iOS/Android enrollment, posture, encryption, app control, remote wipe.
    → MDM / UEM

🧑‍💻 Collaboration & Productivity

⚙️ Application Integration & Automation

📋 CRM & Business Platform Integration

  • Salesforce/HubSpot/MS Dynamics; identity mapping; pipeline/data quality; inbox-to-record flows.
    → CRM Integration

💸 Expense & License Management

  • Telecom/IT spend optimization (TEM), plan audits, usage clean-up, license right-sizing.
    → Expense Management

🧾 Asset, Inventory & Lifecycle

  • CMDB accuracy, vendor RMA, spares, refresh plans, e-waste chain-of-custody.
    → IT Asset Management

🧑‍🔧 Field Services & On-Site Work

  • Site surveys, cabling, AP/edge rollouts, turn-ups, break/fix, labeling, as-builts.
    → Field Services

🧩 How IT Services Tie Into the Stack

🧭 Operating Model (Clear, Predictable, Measurable)

ITIL/ITSM Guardrails

  • Incident → Problem → Change → Release flows with CAB rules.
  • Service Catalog & Request items with approvals and task orchestration.
  • CMDB source-of-truth with discovery and dependency maps.

SLOs, SLAs & Dashboards

  • End-user SLOs — first response, time to resolve, CSAT.
  • Infra SLOs — link/device health, patch currency, backup success, RPO/RTO.
  • Security SLOs — EDR coverage, mean time to detect/respond (MTTD/MTTR), phishing click rates.

Change Management (No Drama)

  • Standard (pre-approved), Normal, and Emergency change types.
  • Peer review, pre-checks, staged rollouts, automatic rollback, post change-review.
  • Maintenance calendars and stakeholder comms baked in.

Knowledge, Docs & Runbooks

  • Searchable KB and “How-We-Run” guides.
  • As-builts, rack elevations, IP plans, circuits, and diagrams under version control.

🔐 Secure by Default (IT–Security Handshake)

  • Identity-first onboarding (HRIS → IAM → systems) and clean offboarding.
  • Hardening baselines (CIS-style) applied with config management.
  • Patch posture by risk; emergency zero-day flow.
  • Endpoint protections: EDR/XDR, disk encryption, device certificates (PKI).
  • Data safeguards: DLP, MDM/UEM, email authentication (DMARC/SPF/DKIM).
    → IAM / SSO / MFA • PAM • Encryption • DLP • PKI

🧰 Tooling & Automation (Less Toil, More Signal)

  • Observability — NetFlow/IPFIX, logs, metrics, traces; synthetic + RUM.
  • Automation — IaC/GitOps for infra; flows for onboarding, tickets, and approvals.
  • Integrations — identity systems, HR, finance, and CRM for single-source truth.
  • AIOps — noise reduction, pattern spotting, predicted impact, auto-ticket or auto-remediate.

📦 Procurement, Cabling & Facilities (Optional Add-Ons)

  • Procurement — endpoint/server/network gear, optics, peripherals.
    → Hardware Procurement
  • Structured Cabling — copper/fiber, MPO/MTP trunks, labeling, OTDR test reports.
    → Structured Cabling
  • Racks & Power — A/B PDUs, environmental sensors, cable management.
    → Racks & PDUs

🤝 Engagement Models

  • Fully Managed — we own outcomes; you see dashboards and approvals.
  • Co-Managed — we share runbooks; you keep control levers you want.
  • Project-Based — migrations, rollouts, audits, or remediations with defined exit criteria.
  • Staff Augmentation — embed specialized engineers or service desk capacity.

🧾 Compliance & Reporting

  • Evidence packs for audits (SOC 2, ISO 27001, PCI DSS, HIPAA, CMMC, FedRAMP/NIST).
  • Operational KPIs — SLA attainment, patch posture, EDR coverage, backup success.
  • Financials — TEM savings, license rightsizing, cloud cost optimization (FinOps).

🏭 Industry-Tuned Operations

  • Healthcare — EHR uptime, clinical device onboarding, PHI safeguards, HIPAA reporting. → Healthcare
  • Finance — low-latency branches, PCI DSS scope control, DLP/tokenization, fraud runbooks. → Finance
  • Government — NIST/FedRAMP aligned ITSM, CAC/PIV identity flows, crisis comms. → Government
  • Enterprise — global SD-WAN/SASE ops, multicloud, ISO 27001 programs, XDR automation. → Enterprise

✅ Getting Started Checklist

  1. Scope — locations, users, devices, apps, compliance needs.
  2. SLO Targets — response/resolve times, uptime, RPO/RTO, patch windows.
  3. Integrations — IAM/HRIS, ticketing, CMDB, SIEM/SOAR, monitoring.
  4. Runbooks — incidents, changes, onboarding, backup/restore, DR tests.
  5. Reporting — ops dashboards, executive summaries, audit cadence.
  6. Handoffs — roles, on-call rotation, change calendar.

🔄 Where IT Services Fit (Recursive View)

1) Grammar — daily operation of links, devices, and circuits → Connectivity
2) Syntax — cloud orchestration, DR drills, and cost controls → Cloud
3) Semantics — patch/identity/EDR and control evidence → Cybersecurity
4) Pragmatics — ticket intelligence and auto-fixes → SolveForce AI
5) Foundation — coherent terms/runbooks under Primacy of Language
6) Map — end-to-end traceability in the SolveForce Codex

📞 Engage SolveForce IT

Let’s stabilize and accelerate your operations.

Jump to related pillars:
Connectivity • Networks & Data Centers • Cloud • Cybersecurity • SolveForce AI • Knowledge Hub