SolveForce Privacy Policy

Last Updated: [2-19-25]

1. Introduction

SolveForce (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information, including phone numbers for SMS consent. It also serves as a legal document that safeguards both our company and our customers.

2. Information We Collect

SolveForce may collect and process the following types of personal information:

  • Contact InformationName, phone number, email address, mailing address.
  • Account InformationCustomer ID, service history, billing details.
  • SMS Consent InformationPhone numbers explicitly provided for SMS communications.
  • Website Usage DataIP addresses, cookies, and browsing behavior on our website.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our telecommunications and connectivity services.
  • Send SMS messages, including service notifications, account updates, and customer support communications.
  • Respond to inquiries, provide customer support, and process transactions.
  • Comply with legal requirements and enforce our policies.

SolveForce respects your privacy and protects your personal information, including phone numbers collected for SMS communications.

  • SMS opt-in consent and phone numbers collected for the purpose of SMS are not shared with any third parties under any circumstances.
  • We do not sell, rent, or distribute your phone number to affiliates, partners, or marketing agencies.
  • SMS messages will only be sent based on the consent you have provided, and you can opt out at any time by replying “STOP.”

5. How We Protect Your Information

SolveForce implements industry-standard security measures to protect your personal data, including:

  • Data EncryptionSecure transmission and storage of sensitive information.
  • Access ControlsLimited access to personal data based on job function.
  • Compliance MonitoringRegular reviews of our security and privacy practices.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or update your personal information.
  • Opt out of SMS communications by replying “STOP” to any message.
  • Request the deletion of your data, subject to legal obligations.

To exercise these rights, contact us at: support@solveforce.com

7. Third-Party Services & Data Sharing

SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

9. Updates to This Privacy Policy

SolveForce reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

For any privacy-related inquiries, please contact us at:

Last updated: 2-19-25

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Key terms in plain language

Open a term for a concise explanation of language used on this page.

Cybersecurity

The practices and controls used to protect identities, devices, networks, applications, and data from unauthorized access, disruption, or manipulation.

Zero Trust

A security model that does not automatically trust a user or device because of its location. Access is continuously verified and limited to what is necessary.

SASE

Secure Access Service Edge combines networking and security capabilities in a cloud-delivered architecture so users and locations can receive consistent policy wherever they connect.

Identity and Access Management (IAM)

The systems and policies that determine who a user is, what resources they may access, and how that access is authenticated and reviewed.

Multi-Factor Authentication (MFA)

A login control requiring more than one form of verification, such as a password plus an authenticator app, security key, or biometric factor.

MDR / XDR

Security services and tools that monitor activity, investigate suspicious behavior, and help contain threats. MDR is managed detection and response; XDR correlates signals across multiple security layers.