When looking for a tool, there are key considerations.
Finding a voice quality monitoring tool that is lightweight and can be used by vendors, suppliers, and end-users is critical. Other aspects to consider are:
- Universal reporting for any IP address, regardless of manufacturer
- Simulated calls across the network to test voice and video success
- Reports to determine average as well as high and low MOS scores
- Enable multiple teams to have real-time visibility
Delivering flawless end-user quality is the goal of any IT group when it comes to UC phone systems. What many groups find is, to do that, they need to have a handle on the various layers involved. As the deployments scale up, these functions are usually done by different management groups with different tools. Having everyone use the same tool keeps everyone on the same page.