Proactively monitoring every VoIP call allows the telecom manager to solve customer call service problems with more efficiency and improve high-end service selling capabilities. Using a proven voice quality monitoring tool, or engaging with XXX partner, is the best way to ensure success.
We believe using a vendor-neutral third-party voice quality monitoring tool provides insight into where issues are occurring.
Voice Quality Culprits
A quality issue for a given endpoint could be a PC issue, a data network issue, a voice routing issue, a Windows server-oriented problem, or an IP phone system configuration issue. Finger-pointing, both internally and amongst the vendors involved, can often happen when it comes to tracking down problems with a Unified Communications (UC) system.
Often it is difficult to determine the cause when users experience voice issues.
Issues could be the result of:
- Hardware device failure
- Cable connection problems
- T1 Circuit issues
- Voice traffic traveling over the public internet
- Bandwidth limits exceeded
- Carrier related errors
The best way to determine what is causing the issue is to use a vendor-neutral voice quality monitoring tool.
The tool can pinpoint where the problems are occurring and can offer steps to remedy the issue.