📱 UEM

Unified Endpoint Management for Zero-Trust, Multi-OS Fleets

Unified Endpoint Management (UEM) is the control plane for all endpoints—phones, tablets, laptops, desktops, rugged devices, kiosks, and shared terminals—across iOS/iPadOS, Android/Android Enterprise, Windows, macOS (and ChromeOS where required). SolveForce implements UEM to make posture provable, policy automated, and user experience predictably good—so identity, apps, networks, and data stay coherent under a Zero-Trust model.

UEM in the SolveForce system:
🔑 Identity → IAM / SSO / MFA • 🔐 Access → ZTNA / SASE
🛡️ Endpoint security → EDR / MDR / XDR • 🔏 Data → DLP
🪪 Keys & certs → PKI • Key Management / HSM
🧪 Evidence → SIEM / SOAR • 🛠️ Ops → Patch Management • NOC Services

🎯 Outcomes (Why UEM)

  • Verified posture before access — encryption, OS level, EDR health, jailbreak/root checks gate access in real time.
  • Zero-touch at scale — Autopilot/ABM/DEP/Android Enterprise enrollment turns day-1 chaos into minutes.
  • Least-privilege data flows — managed identities, per-app VPN, and work/personal boundaries.
  • Provable compliance — HIPAA/PCI/ISO/NIST/CMMC reporting with audit-ready evidence.
  • Happier users — standard images, one app catalog, predictable updates, fewer prompts.

🧭 Scope (Platforms, Form Factors, Ownership)

  • Platforms — iOS/iPadOS, Android & Android Enterprise (Work Profile / Fully Managed), Windows (Autopilot/Intune/ConfigMgr), macOS (MDM profiles); ChromeOS on request.
  • Form factors — corporate & BYOD phones, tablets, laptops/desktops, rugged/industrial, kiosks/digital signage, shared devices.
  • Ownership models
  • BYOD + Work Profile—personal privacy preserved; corporate policy applies only to work data.
  • COPE (Corporate-Owned, Personally Enabled)—full control with personal carve-outs.
  • COBO (Corporate-Owned, Business Only)—locked-down fleet for retail, factory, kiosks.

See also: MDM for mobile-first program specifics.

🧱 Core Capabilities (What UEM Delivers)

1) Enrollment & Provisioning

  • Zero-touch: Windows Autopilot, Apple ABM/DEP, Android Enterprise.
  • BYOD: app/QR enrollment into a work profile (Android) or MDM profile (iOS).
  • Kiosk/Shared: single-app/multi-app lockdown; auto-relaunch watchdogs.

2) Configuration Baselines

  • Disk encryption, screen-lock, biometrics/passcode, firewall, AirDrop/Bluetooth policy, USB/Thunderbolt restrictions.
  • Allowed app stores, blocked unknown sources, code integrity enforcement.

3) App Lifecycle & Secrets

  • Managed catalogs, version pinning, staged rollouts, forced updates/recalls.
  • Per-app configs (URLs, tokens), managed open-in, copy/paste boundaries, secure file providers.

4) Network & Identity

  • Wi-Fi (EAP-TLS), per-app VPN, DNS settings, captive-portal bypass where needed.
  • Device/user certificates via SCEP/PKCS#12; auto-renewal and escrow. → PKI

5) Posture & Conditional Access

  • UEM posture feeds IAM/SSO/MFA and ZTNA/SASE decisions: only healthy, enrolled devices reach sensitive apps.
    → IAM / SSO / MFA • ZTNA • SASE

6) Updates & Patch Orchestration

  • OS/app rings, maintenance windows, emergency channels for zero-days; rollback safeguards.
    → Patch Management

7) Remote Actions

  • Lock, locate, Lost Mode, selective wipe (BYOD), full wipe (COPE/COBO), rotation of keys/secrets on compromise.

8) Data Controls

  • DLP: watermarks, read-only views, copy/paste/print controls, block local backups for corporate data.
    → DLP

🔐 Privacy & Transparency (Especially for BYOD)

  • IT can manage only the work container (apps, data, settings) and see device compliance signals.
  • IT cannot see personal photos, personal apps’ content, SMS, or personal browsing history.
  • Publish a plain-language privacy notice in the catalog and onboarding KB.

📐 SLO Guardrails (Experience You Can Measure)

MetricTargetNotes
BYOD enroll → compliant≤ 10 minutesQR/App-based, minimal prompts
COPE/COBO zero-touch → compliant≤ 40 minutesStaged content + caching
Remote wipe/lock propagation< 60 s (online)Queue & confirm next check-in for offline
Patch currency (mobile)≥ 95% within 14 daysZero-day channel separate
App install/upgrade success≥ 98%Retries with back-off
Inventory accuracy≥ 99%Daily reconcile + drift alerts

Dashboards feed ITSM, NOC, and SIEM/SOAR for one version of truth.
→ NOC Services • SIEM / SOAR

📊 Metrics That Matter

  • Enrollment success & time-to-compliance (BYOD vs. COPE/COBO).
  • Posture compliance rate & weekly drift.
  • Patch currency by OS/app.
  • EDR/XDR coverage and DLP event rate per platform.
  • Ticket reduction after zero-touch; MTTR for device incidents.
  • Wipe effectiveness & time to revoke after termination.

🧪 Migration Plan (Rings that De-Risk)

  1. Inventory devices, ownership models, apps, and data classes.
  2. Pick enrollment paths (ABM/DEP, Autopilot, Android Enterprise, BYOD work profile).
  3. Define baselines (security, network, app sets, posture gates) per platform.
  4. Pilot: IT → one business unit → broad rollout; prove privacy notice & UX.
  5. Integrate identity (SSO/MFA), ZTNA, EDR, DLP, SIEM pipelines.
  6. Harden kiosk/DED; publish SOPs; train helpdesk.
  7. Decommission overlap tools; document compensating controls.

🔒 Compliance Mapping (Examples)

  • ISO 27001 / SOC 2 — A.8/A.12 (asset/config), logging & evidence.
  • PCI DSS — device control for card-handling endpoints; MFA for admins.
  • HIPAA — device encryption, automatic logoff, audit controls for PHI.
  • NIST 800-53/171 — AC, CM, IA families (access, configuration, authentication).
  • CMMC — AC/CM/IA maturity for defense supply chain.

All evidence streams to SIEM/SOAR and is linked to tickets/runbooks for audits.

✅ Pre-Engagement Checklist

  • 👥 Populations: BYOD vs. COPE/COBO counts, platforms, regions.
  • 🔐 Baselines: encryption, passcode/biometrics, OS min, EDR, jailbreak/root.
  • 📦 App sets: managed configs, version policy, secrets handling.
  • 🌐 Networks: Wi-Fi/VPN profiles, per-app VPN targets, certificate plan.
  • 🧭 Access: ZTNA groups, SaaS session controls, DLP guardrails.
  • 🧰 Ops: patch rings, zero-day channel, wipe/lock SOP, privacy notice.
  • 📈 SLOs: enrollment time, patch currency, wipe SLAs, inventory accuracy.

🔄 Where UEM Fits (Recursive View)

1) Grammar — device posture & profiles ride Connectivity
2) Syntax — app delivery/per-app VPN patterns in Cloud
3) Semantics — truth of device & data with Cybersecurity
4) Pragmatics — SolveForce AI predicts drift, auto-remediates, reduces noise
5) Foundation — coherent terms under Primacy of Language
6) Map — indexed in SolveForce Codex & Knowledge Hub

📞 Deploy UEM Without the Drama

Related pages:
MDM • IAM / SSO / MFA • ZTNA • SASE • EDR / MDR / XDR • DLP • PKI • Key Management / HSM • Patch Management • NOC Services • Knowledge Hub