Managed Detection & Response (24×7 Eyes, Fast Containment, Audit-Ready)
Managed Detection & Response (MDR) is a 24×7 security operations service that monitors, triages, and contains threats across your endpoints, servers, and cloud workloads—then documents everything for audits. SolveForce MDR runs on top of your controls (EDR/XDR, SIEM/SOAR, identity, network) to find real incidents fast, stop them safely, and prove the outcome with evidence.
MDR in the SolveForce system:
🔒 Security (Semantics) → Cybersecurity • 🛡️ EDR/XDR → EDR
📊 Analytics & automation → SIEM / SOAR • 🖧 East–West → NDR
🔑 Identity & device → IAM / SSO / MFA • MDM / UEM
🔄 Ops → Patch Management • NOC Services • Incident Response
🎯 Outcomes (What SolveForce MDR Delivers)
- Rapid detection & triage — real threats separated from noise in minutes.
- Fast containment — isolate host, kill process, block hash/domain, revoke access, update rules.
- Threat hunting & tuning — weekly hunts and continuous rule refinement reduce false positives.
- Executive-grade evidence — timelines, artifacts, approvals, and post-incident reports, SOC 2/ISO-ready.
- Lower MTTR — integrated SOAR playbooks and ready-made runbooks accelerate response.
🧭 Scope (What We Watch & Work With)
- Endpoints & servers — EDR telemetry (process/script, registry/file, network). → EDR
- Network/East–West — NDR beacons, exfil trails, segmentation hits. → NDR
- Identity — risky sign-ins, impossible travel, token reuse, admin changes. → IAM / SSO / MFA
- Cloud — Control-plane events (IaaS/SaaS), misconfig detections, API abuse. → Cloud
- Email & web — phishing, BEC, WAF/bot events, malware attachments. → WAF / Bot Management
Data is centralized in SIEM; actions orchestrated via SOAR with approval gates. → SIEM / SOAR
🧱 Service Components (How MDR Works)
- Intake & Integration
Connect EDR/XDR, SIEM, NDR, IdP, email/web security, ticketing/ITSM. Normalize fields and enrich with threat intel. - Use-Case Library
ATT&CK-mapped detections (credential theft, ransomware behaviors, lateral movement, exfil, BEC, insider misuse). - 24×7 Triage & Investigation
Analysts review alerts, pivot across data sources, and decide: benign, suspicious, or incident. - Containment & Eradication
SOAR playbooks isolate hosts, kill processes, block indicators, rotate secrets, lock accounts, or enforce ZTNA posture.
→ ZTNA • PAM • Encryption - Communication & Evidence
Tickets opened with business impact, steps taken, evidence packages (hashes, PCAPs, timelines), and executive summaries. - Post-Incident Review
Root cause, control gaps, patch or config changes, and rule tuning. → Patch Management
🚨 Response Playbooks (Concrete Examples)
Ransomware Behavior (Sev-1)
- Isolate host → kill encryptor → block hash/domain → revoke tokens → quarantine subnet via SD-WAN/NAC → restore from immutable backup.
→ SD-WAN • NAC • Backup Immutability
Credential Theft / Account Takeover (Sev-1/2)
- Invalidate sessions → require MFA → rotate privileged secrets (PAM) → hunt lateral movement → tighten ZTNA groups.
→ IAM / SSO / MFA • PAM
Exfil / Suspicious Egress (Sev-2)
- Block destination, sinkhole domain, rate-limit egress → force re-auth → DLP review → forensics collection.
→ DLP
All actions are logged in SIEM/SOAR with case IDs and approvals. → SIEM / SOAR
🧠 EDR, MDR, XDR (Know the Differences)
- EDR — your agent + console for endpoint detection/response.
- MDR — our 24×7 team running detection, triage, and response using your EDR (and more).
- XDR — extended detections that correlate endpoint with email, identity, network, and cloud to raise fidelity.
SolveForce supports EDR-only, EDR+MDR, or full XDR programs. → EDR
📐 SLO Guardrails (Recommended Targets)
| Metric | Target (Sev-1) | Target (Sev-2) | Notes |
|---|---|---|---|
| Mean Time To Detect (MTTD) | ≤ 5 min | ≤ 10 min | With tuned rules |
| Mean Time To Triage (MTTT) | ≤ 10 min | ≤ 20 min | Analyst engagement |
| Mean Time To Contain (MTTC) | ≤ 15–30 min | ≤ 60 min | SOAR + approvals |
| Case Evidence Completeness | 100% Sev-1/2 | 100% Sev-1/2 | Timeline + artifacts |
| EDR Agent Coverage | ≥ 98–99% | — | Exceptions documented |
| False Positive Rate | ≤ 5% | ≤ 8% | Weekly tuning loop |
We publish SLO dashboards and monthly/quarterly executive reports.
🧩 Integrations (Tight Interlock Reduces MTTR)
- Identity — force MFA, lock accounts, step-up risk policies. → IAM / SSO / MFA
- Device — posture from MDM/UEM; quarantine non-compliant devices. → MDM / UEM
- Network — NAC/SD-WAN micro-isolation, policy pinning, Anycast withdraw. → NAC • SD-WAN • BGP Management
- Data — DLP quarantine, watermarking, tokenization. → DLP
- Cloud — on-ramp policy & provider APIs for control-plane response. → Direct Connect
🧪 Tuning & Threat Hunting
- Weekly hunts — ATT&CK-aligned queries (credential dumping, abuse of LOLBins, beacon heuristics).
- Golden exclusions — for backup/DB/hypervisor paths; reduce false positives, preserve signal.
- Behavior-first detections — prefer process/sequence models over static hashes.
- AIOps assist — deduplicate flaps, correlate multi-signal incidents, surface root-cause hints. → NOC Services
🧾 Reporting & Evidence (Audit Strength)
- Case timelines — alert → triage → action → closure, with artifacts attached.
- IR reports — executive summary, root cause, scope, dwell time, impacted assets, controls added.
- Metrics — MTTD/MTTT/MTTC, coverage %, false-positive rate, rule efficacy.
- Compliance mapping — PCI DSS, HIPAA, ISO 27001, NIST 800-53/171, CMMC.
All events stream to SIEM/SOAR with immutability options for evidence retention. → SIEM / SOAR
🤝 Engagement Models
- MDR Essentials — 24×7 monitoring, triage, containment actions with customer approval.
- MDR Plus — Essentials + threat hunting, weekly tuning, red-team findings review.
- MDR XDR — Cross-domain correlation (email, identity, NDR, cloud) and bespoke playbooks.
💵 Commercials (What Drives Cost)
- Seat/endpoint count & coverage (workstations, servers, VDI).
- Telemetry scope (EDR only vs. XDR cross-domain).
- Retention (log/artifact days/months), reporting cadence, and SLA tier.
- Playbook complexity (identity/network/cloud actions), 24×7 vs. business hours.
We model TCO versus “best-effort in-house” to show impact on MTTR, risk reduction, and audit readiness.
✅ Pre-Engagement Checklist
- Fleet inventory (OS mix, privileged endpoints, crown-jewel systems).
- Control stack (EDR vendor, SIEM/SOAR, NDR, IdP, email/web security).
- Use-case priorities (ransomware, ATO, exfil, BEC, insider).
- Approvals matrix (who can authorize isolate/lock/rotate).
- Runbooks (isolate, kill, block, rotate secrets, restore, notify).
- SLOs & reporting (MTTD/MTTC, evidence format, cadence).
🔄 Where MDR Fits (Recursive View)
1) Grammar — signals flow over Connectivity; incidents affect paths/devices.
2) Syntax — workloads & delivery patterns in Cloud inform scope & response.
3) Semantics — MDR preserves truth of systems via Cybersecurity controls.
4) Pragmatics — SolveForce AI assists triage, hunts, and automated response.
5) Foundation — consistent terms enforced by Primacy of Language.
6) Map — indexed across the SolveForce Codex & Knowledge Hub.
📞 Launch MDR with SolveForce
Cut dwell time, contain threats safely, and ship audit-ready evidence.
Related pages:
EDR • SIEM / SOAR • NDR • IAM / SSO / MFA • ZTNA • SASE • Patch Management • Incident Response • NOC Services • Knowledge Hub