Last Updated: [2-19-25]
1. Introduction
SolveForce (“we,” “us,” or “our”) provides SMS text messaging services to customers who opt in to receive text messages. By subscribing to our SMS service, you agree to the terms outlined below.
2. Types of SMS Communications
When you opt-in to receive text messages from SolveForce, you may receive the following types of messages:
- Service Notifications: Alerts related to service updates, installations, or maintenance.
- Account Support & Assistance: Customer service interactions and troubleshooting.
- Order & Billing Updates: Confirmations, invoices, and account-related information.
- Appointment Reminders: Scheduling confirmations and reminders.
- General Communications: Messages related to services you have requested.
We do not send promotional or marketing messages unless explicitly stated during opt-in.
3. Opt-In & Consent
By providing your phone number and opting in, you agree to receive text messages from SolveForce. Consent is not required for purchasing services. Standard message and data rates may apply.
4. Messaging Frequency & Fees
- Message Frequency: The number of messages you receive will vary based on the services you use.
- Fees: Standard message and data rates may apply per your mobile carrier’s terms. SolveForce does not charge additional fees for SMS.
5. How to Opt Out
You can opt out at any time by replying “STOP” to any message you receive. Once you opt out, you will no longer receive text messages from SolveForce.
6. How to Get Help
If you need assistance, reply “HELP” to any SolveForce message or contact our support team:
- Email: support@solveforce.com
- Phone: 888-765-8301
- Website: [https://solveforce.com/contact]
7. Privacy & Data Security
Your privacy is important to us.
- Phone numbers collected for SMS consent are NOT shared, sold, or disclosed to third parties under any circumstances.
- For more information, please review our [Privacy Policy]([https://solveforce.com/%f0%9f%94%92-privacy-policy/]) and [Terms of Service]([https://solveforce.com/sms-terms-of-service/]).
8. Mobile Carrier Disclaimer
SolveForce is not responsible for any delays or failures in message delivery. Carriers are not liable for delayed or undelivered messages.
9. Changes to This Policy
SolveForce reserves the right to modify this SMS Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our SMS service constitutes agreement to the revised terms.
10. Contact Information
For any questions regarding this policy, please contact us at:
- Email: support@solveforce.com
- Phone: 888-765-8301