Managed Detection & Response (24×7 Eyes, Fast Containment, Audit-Ready)
Managed Detection & Response (MDR) is a 24×7 security operations service that monitors, triages, and contains threats across your endpoints, servers, and cloud workloads—then documents everything for audits. SolveForce MDR runs on top of your controls (EDR/XDR, SIEM/SOAR, identity, network) to find real incidents fast, stop them safely, and prove the outcome with evidence.
MDR in the SolveForce system:
🔒 Security (Semantics) → Cybersecurity • 🛡️ EDR/XDR → EDR
📊 Analytics & automation → SIEM / SOAR • 🖧 East–West → NDR
🔑 Identity & device → IAM / SSO / MFA • MDM / UEM
🔄 Ops → Patch Management • NOC Services • Incident Response
🎯 Outcomes (What SolveForce MDR Delivers)
- Rapid detection & triage— real threats separated from noise in minutes.
- Fast containment— isolate host, kill process, block hash/domain, revoke access, update rules.
- Threat hunting & tuning— weekly hunts and continuous rule refinement reduce false positives.
- Executive-grade evidence— timelines, artifacts, approvals, and post-incident reports, SOC 2/ISO-ready.
- Lower MTTR— integrated SOAR playbooks and ready-made runbooks accelerate response.
🧭 Scope (What We Watch & Work With)
- Endpoints & servers — EDR telemetry (process/script, registry/file, network). → EDR
- Network/East–West — NDR beacons, exfil trails, segmentation hits. → NDR
- Identity — risky sign-ins, impossible travel, token reuse, admin changes. → IAM / SSO / MFA
- Cloud — Control-plane events (IaaS/SaaS), misconfig detections, API abuse. → Cloud
- Email & web — phishing, BEC, WAF/bot events, malware attachments. → WAF / Bot Management
Data is centralized in SIEM; actions orchestrated via SOAR with approval gates. → SIEM / SOAR
🧱 Service Components (How MDR Works)
- Intake & Integration
Connect EDR/XDR, SIEM, NDR, IdP, email/web security, ticketing/ITSM. Normalize fields and enrich with threat intel. - Use-Case Library
ATT&CK-mapped detections (credential theft, ransomware behaviors, lateral movement, exfil, BEC, insider misuse). - 24×7 Triage & Investigation
Analysts review alerts, pivot across data sources, and decide: benign, suspicious, or incident. - Containment & Eradication
SOAR playbooks isolate hosts, kill processes, block indicators, rotate secrets, lock accounts, or enforce ZTNA posture.
→ ZTNA • PAM • Encryption - Communication & Evidence
Tickets opened with business impact, steps taken, evidence packages (hashes, PCAPs, timelines), and executive summaries. - Post-Incident Review
Root cause, control gaps, patch or config changes, and rule tuning. → Patch Management
🚨 Response Playbooks (Concrete Examples)
Ransomware Behavior (Sev-1)
- Isolate host → kill encryptor → block hash/domain → revoke tokens → quarantine subnet via SD-WAN/NAC → restore from immutable backup.
→ SD-WAN • NAC • Backup Immutability
Credential Theft / Account Takeover (Sev-1/2)
- Invalidate sessions → require MFA → rotate privileged secrets (PAM) → hunt lateral movement → tighten ZTNA groups.
→ IAM / SSO / MFA • PAM
Exfil / Suspicious Egress (Sev-2)
- Block destination, sinkhole domain, rate-limit egress → force re-auth → DLP review → forensics collection.
→ DLP
All actions are logged in SIEM/SOAR with case IDs and approvals. → SIEM / SOAR
🧠 EDR, MDR, XDR (Know the Differences)
- EDR— your agent + console for endpoint detection/response.
- MDR— our 24×7 team running detection, triage, and response using your EDR (and more).
- XDR— extended detections that correlate endpoint with email, identity, network, and cloud to raise fidelity.
SolveForce supports EDR-only, EDR+MDR, or full XDR programs. → EDR
📐 SLO Guardrails (Recommended Targets)
| Metric | Target (Sev-1) | Target (Sev-2) | Notes |
|---|---|---|---|
| Mean Time To Detect (MTTD) | ≤ 5 min | ≤ 10 min | With tuned rules |
| Mean Time To Triage (MTTT) | ≤ 10 min | ≤ 20 min | Analyst engagement |
| Mean Time To Contain (MTTC) | ≤ 15–30 min | ≤ 60 min | SOAR + approvals |
| Case Evidence Completeness | 100% Sev-1/2 | 100% Sev-1/2 | Timeline + artifacts |
| EDR Agent Coverage | ≥ 98–99% | — | Exceptions documented |
| False Positive Rate | ≤ 5% | ≤ 8% | Weekly tuning loop |
We publish SLO dashboards and monthly/quarterly executive reports.
🧩 Integrations (Tight Interlock Reduces MTTR)
- Identity — force MFA, lock accounts, step-up risk policies. → IAM / SSO / MFA
- Device — posture from MDM/UEM; quarantine non-compliant devices. → MDM / UEM
- Network — NAC/SD-WAN micro-isolation, policy pinning, Anycast withdraw. → NAC • SD-WAN • BGP Management
- Data — DLP quarantine, watermarking, tokenization. → DLP
- Cloud — on-ramp policy & provider APIs for control-plane response. → Direct Connect
🧪 Tuning & Threat Hunting
- Weekly hunts— ATT&CK-aligned queries (credential dumping, abuse of LOLBins, beacon heuristics).
- Golden exclusions— for backup/DB/hypervisor paths; reduce false positives, preserve signal.
- Behavior-first detections— prefer process/sequence models over static hashes.
- AIOps assist— deduplicate flaps, correlate multi-signal incidents, surface root-cause hints. → NOC Services
🧾 Reporting & Evidence (Audit Strength)
- Case timelines— alert → triage → action → closure, with artifacts attached.
- IR reports— executive summary, root cause, scope, dwell time, impacted assets, controls added.
- Metrics— MTTD/MTTT/MTTC, coverage %, false-positive rate, rule efficacy.
- Compliance mapping— PCI DSS, HIPAA, ISO 27001, NIST 800-53/171, CMMC.
All events stream to SIEM/SOAR with immutability options for evidence retention. → SIEM / SOAR
🤝 Engagement Models
- MDR Essentials— 24×7 monitoring, triage, containment actions with customer approval.
- MDR Plus— Essentials + threat hunting, weekly tuning, red-team findings review.
- MDR XDR— Cross-domain correlation (email, identity, NDR, cloud) and bespoke playbooks.
💵 Commercials (What Drives Cost)
- Seat/endpoint count & coverage(workstations, servers, VDI).
- Telemetry scope(EDR only vs. XDR cross-domain).
- Retention(log/artifact days/months), reporting cadence, and SLA tier.
- Playbook complexity(identity/network/cloud actions), 24×7 vs. business hours.
We model TCO versus “best-effort in-house” to show impact on MTTR, risk reduction, and audit readiness.
✅ Pre-Engagement Checklist
- Fleet inventory(OS mix, privileged endpoints, crown-jewel systems).
- Control stack(EDR vendor, SIEM/SOAR, NDR, IdP, email/web security).
- Use-case priorities(ransomware, ATO, exfil, BEC, insider).
- Approvals matrix(who can authorize isolate/lock/rotate).
- Runbooks(isolate, kill, block, rotate secrets, restore, notify).
- SLOs & reporting(MTTD/MTTC, evidence format, cadence).
🔄 Where MDR Fits (Recursive View)
1) Grammar — signals flow over Connectivity; incidents affect paths/devices.
2) Syntax — workloads & delivery patterns in Cloud inform scope & response.
3) Semantics — MDR preserves truth of systems via Cybersecurity controls.
4) Pragmatics — SolveForce AI assists triage, hunts, and automated response.
5) Foundation — consistent terms enforced by Primacy of Language.
6) Map — indexed across the SolveForce Codex & Knowledge Hub.
📞 Launch MDR with SolveForce
Cut dwell time, contain threats safely, and ship audit-ready evidence.
Related pages:
EDR • SIEM / SOAR • NDR • IAM / SSO / MFA • ZTNA • SASE • Patch Management • Incident Response • NOC Services • Knowledge Hub
Key terms in plain language
Open a term for a concise explanation of language used on this page.
Service-Level Agreement (SLA)
A provider’s written commitment covering service targets such as availability, response time, repair time, and sometimes financial credits when commitments are missed.
SD-WAN
Software-defined wide area networking. It manages multiple connections and chooses paths based on application needs, performance, and policy to improve resilience and control.
Infrastructure as a Service (IaaS)
Cloud-based servers, storage, and networking that customers configure and manage without owning the underlying data-center hardware.
Software as a Service (SaaS)
Software accessed as an online service instead of being installed and maintained entirely on the customer’s own computers or servers.
Cybersecurity
The practices and controls used to protect identities, devices, networks, applications, and data from unauthorized access, disruption, or manipulation.
SASE
Secure Access Service Edge combines networking and security capabilities in a cloud-delivered architecture so users and locations can receive consistent policy wherever they connect.
Identity and Access Management (IAM)
The systems and policies that determine who a user is, what resources they may access, and how that access is authenticated and reviewed.
Multi-Factor Authentication (MFA)
A login control requiring more than one form of verification, such as a password plus an authenticator app, security key, or biometric factor.