End-to-End Operations for Telecom, Cloud, Security, Data & Voice — With Evidence
SolveForce operates as your Managed Service Provider (MSP) and (where you need deeper defense) your Managed Security Service Provider (MSSP)—owning the day-to-day and the outcome across telecom networks and communications, cloud & platforms, security, data & AI, mobility/IoT, and contact center/voice.
We don’t “monitor and hope.” We design, order, build, turn-up, accept, operate, optimize, and prove—with policy-as-code, Zero-Trust access, and evidence pipelines so the binder matches the build every day.
Related solution maps
• Rails → /connectivity • /sd-wan • Fabrics → /lan • /man • DC/Colo → /networks-and-data-centers • /colocation
• Cloud → /cloud • VDC/Private → /virtual-data-centers • /private-cloud
• Security → /cybersecurity • Identity/Access → /ztna • /sase • /nac • Keys/Secrets → /key-management • /secrets-management
• Voice/CC → /hosted-voice • /sip-trunking • /ccaas
• Data/AI → /etl-elt • /data-warehouse • /solveforce-ai
• Evidence/Ops → /siem-soar • Spend → /expense-management • Governance → /grc
🎯 What an MSP Should Deliver (and we do)
- Outcome ownership — we run your telecom and IT stack to SLOs, not just tools to alerts.
- Provider orchestration — carriers, cloud providers, SaaS providers, UC/CCaaS platforms, field providers—one escalation matrix and one change process.
- Zero-Trust by default — ZTNA/SASE/NAC; no flat VPNs; PIM/JIT for admins; keys in HSM; secrets in vault.
- Evidence on demand — circuits, routes, voice QoS, cloud guardrails, DR drills, security actions—exportable artifacts in your SIEM.
🧭 MSP Operating Model (Managed • Co-Managed • Advisory)
- Managed MSP — SolveForce owns operations, SLOs, vendor management, evidence, and QBRs.
- Co-Managed MSP — shared runbooks/approvals; we run the rails, you keep keys for crown-jewel changes.
- Advisory/Project — designs, migrations, audits, hand-offs.
Core loop (telecom-centric):
Discover → Design → Order (LOA/CFA) → Build/Turn-Up → Accept (OTDR, RFC 2544/Y.1564, E911 tests) → Operate (NOC/SOC) → Optimize (TEM/FinOps) → Prove (SIEM/QBRs).
🧩 What We Manage as Your MSP (end-to-end catalog)
1) Networks & Communications (Telecom MSP)
- Circuits & access: fiber DIA, coax/GPON, DSL, fixed wireless, 5G/LTE, satellite; diversity (dual laterals/POPs/providers). → /fiber-internet • /satellite-internet
- SD-WAN overlays: per-app SLOs, packet duplication/FEC, Anycast UC ingress; brownout steering. → /sd-wan
- Campus & DC fabrics: EVPN/VXLAN, QoS, Anycast gateways, OOB, MACsec; Multicast (PIM/IGMP) where needed. → /lan • /networks-and-data-centers
- Mobility/IoT: private APN, SIM/eSIM lifecycle, Private 5G/CBRS, Wi-Fi 6/6E/7, NB-IoT/LTE-M, RTLS/OCR. → /private-5g • /wlan
2) Cloud & Platforms (IT MSP)
- Landing zones & guardrails: org policies (deny-public, CMEK required), logging, Private Endpoints, identity federation, PIM/JIT. → /cloud
- Kubernetes/serverless/VM ops: GitOps, admission policies, image signing/SBOMs, autoscale; drift control. → /kubernetes • /serverless
3) Security Operations (MSSP)
- Access & edges: ZTNA for private apps, SASE for web/SaaS, NAC 802.1X; WAF/Bot/DDoS at Internet edges; email auth (SPF/DKIM/DMARC/BIMI). → /ztna • /waf • /email-auth
- Detection & response: SIEM correlation across cloud/endpoints/network/identity/email; SOAR playbooks (isolate/revoke/rekey/rollback/patch). → /siem-soar
- Endpoint/identity hardening: MDM/UEM + EDR/XDR; PAM JIT; secrets from vault; keys in HSM. → /mdr-xdr • /pam • /secrets-management
4) Voice & Contact Center (Telecom MSP)
- SIP trunks & SBCs: TLS/SRTP, STIR/SHAKEN, E911/NG911, survivability; porting (LNP) with FOC windows; PCI/HIPAA recording redaction. → /sip-trunking • /hosted-voice • /ccaas
5) Data, Analytics & AI (IT/Telecom MSP)
- Pipelines: CDC/ELT to warehouse/lake with contracts, lineage & DQ gates. → /etl-elt • /data-warehouse
- Assistants: vector DB + guarded RAG (cite-or-refuse); eval sets; token budgets & cost SLOs. → /solveforce-ai
6) Continuity & Compliance
- Backup immutability (WORM), DR runbooks & drills, clean-point catalogs; sector overlays (SOC2/ISO/NIST/HIPAA/PCI/FedRAMP). → /backup-immutability • /draas • /grc
7) TEM & FinOps (Providers under control)
- Telecom expense management: inventory normalization, contract/rate card audits, disputes/credits, renewal playbooks. → /expense-management
- Cloud FinOps: tags/budgets/alerts, anomaly tickets, commitments (RIs/SP/CUDs), unit economics ($/user, $/1k req, $/TB).
🧵 How the MSP Orchestrates Providers (carriers, cloud, SaaS, field)
One nervous system:
- NOC: circuits, SD-WAN, fabric, Wi-Fi/private 5G; vendor bridge & escalations; SLA credits with evidence. → /circuit-monitoring
- SOC: SIEM/SOAR, MDR/XDR/NDR, WAF, email trust; incident command & evidence packs.
- Carrier & cloud providers: LOA/CFA, cross-connects, OTDR/RFC 2544/Y.1564 acceptance; BGP policy and diversity letters; DX/ER/Interconnect on-ramps.
- UC/CCaaS providers: SBC policy, E911 test logs, STIR/SHAKEN attestation, recording & redaction proofs.
Everything is timestamped, hashed and exportable to your SIEM & GRC binder.
🧱 Telecom-Grade Lifecycle (what “done” looks like)
1) Discover — site survey, coverage checks, bills & inventory, topology, cloud/org policies, identity posture.
2) Design — dual underlays, SD-WAN policy, EVPN/VXLAN, Wi-Fi/CBRS plan, cloud guardrails, WAF/DMARC, backup immutability, DR tiers.
3) Order — quotes, LOA/CFA, permits, construction, FOC windows; number porting and emergency location mapping.
4) Build/Turn-Up — install, cross-connects, routing, SBCs, NAC, ZTNA/SASE, cloud configs, pipelines.
5) Accept — OTDR, light levels, RFC 2544/Y.1564, BGP traces, E911 tests, WAF/DMARC headers, Object-Lock screenshots; attach to ticket.
6) Operate — NOC/SOC with SLO boards, capacity & patch/vuln rings, ticket SLAs, change CAB, problem management.
7) Optimize — TEM/FinOps savings, QoS tuning, routing & Anycast improvements, supplier scorecards.
8) Prove — evidence packs for audits/QBRs; “binder = build.”
🧩 Roles & RACI (MSP ↔ You ↔ Providers)
| Function | SolveForce MSP | You (Customer) | Providers (Carriers/Cloud/SaaS/UC) |
|---|---|---|---|
| Design & architecture | R | C/A | C |
| Ordering & logistics | R | A | R (delivery) |
| Build/Turn-Up | R | C | R (site/carrier/cloud) |
| Acceptance testing | R | C/A | C |
| Day-2 operations (NOC/SOC) | R | C | C |
| Security (ZTNA/SASE/NAC, WAF/DMARC) | R | C/A (policy) | C |
| TEM/FinOps | R | C/A | C |
| Compliance evidence (SOC2/ISO/NIST/HIPAA/PCI/FedRAMP) | R | A | C |
R = Responsible, A = Accountable, C = Consulted.
📐 SLO Guardrails (telecom-centric MSP targets)
| Domain | KPI / SLO (p95 unless noted) | Target |
|---|---|---|
| Service Desk | First response (P1/P2/P3) | ≤ 15 / 60 / 240 min |
| Incident | Carrier bridge open time | ≤ 30–60 min |
| Connectivity | On-ramp attach (metro→region) | ≤ 2–5 ms |
| SD-WAN | Brownout steer | ≤ 1–3 s |
| Voice | MOS (wideband) | ≥ 4.1 |
| Email trust | DMARC enforcement | p=reject ≤ 60–90 days |
| Security | ZTNA attach (user→app) | ≤ 1–3 s |
| Detection | MTTD (Sev-1 via SIEM) | ≤ 5–10 min |
| Response | MTTC (containment start) | ≤ 15–30 min |
| Backups | Immutability coverage (Tier-1) | = 100% |
| DR | RTO / RPO (Tier-1 apps) | ≤ 5–60 min / ≤ 0–15 min |
| Change | Unapproved prod changes | = 0 |
| Evidence | Logs/artifacts → SIEM | ≤ 60–120 s |
If an SLO slips, SOAR raises a case and runs guarded plays (reroute, enable packet duplication, re-key, rollback, scale, WAF rule, ZTNA policy adjust), attaching artifacts.
🧪 Acceptance Tests & Artifacts (MSP keeps the receipts)
- Optical/fiber: OTDR traces, Rx/Tx light, splice maps, photos, loss budget sign-offs.
- Ethernet/transport: RFC 2544/Y.1564 throughput/latency/jitter/frame-loss; CoS validation.
- Routing/BGP: peering screenshots, prefix filters, MED/local-pref/communities; Anycast health-gated withdraw tests.
- Voice: STIR/SHAKEN attestation/verification, TLS/SRTP ciphers, E911/NG911 test recordings & screenshots.
- Security: ZTNA admits/denies, SASE policy hits, NAC posture logs, WAF/Bot events, DMARC/TLS-RPT headers, KMS/vault rotations.
- Cloud: org policy checks (deny-public, CMEK), Private Endpoint reachability, K8s admission/NetworkPolicy tests.
- Data/AI: CDC parity, lineage coverage, DQ results; RAG citation sets & refusal ledger.
- DR/Backup: Object-Lock configs, restore screenshots/checksums, DR failover timings.
All artifacts stream to /siem-soar and roll into QBR/audit packs.
🔒 Compliance Overlays (MSP with sector fluency)
- SOC 2 / ISO 27001 — control map, attestations, continuous evidence. → /soc2 • /grc
- NIST 800-53/171 / CMMC — AC/IA/AU/SC/CM families, ConMon packs. → /nist
- HIPAA — BAAs, ePHI labels, minimum necessary, immutable logs/backups. → /hipaa
- PCI DSS — CDE segmentation, tokenization, key ceremonies, WAF/DMARC rollout. → /pci-dss
- FedRAMP (adjacent cloud) — inheritance + deltas; SSP/SAP/SAR/POA&M support. → /fedramp
💸 MSP Commercials (how we price & prove value)
- Per-site / per-device / per-user bundles with included SLOs, evidence cadence, and renewals calendar.
- Outcome-based pilots (e.g., 10–20% TEM savings, MTTD/MTTC reductions, forecast accuracy for FinOps).
- QBRs: SLO attainment, incident & change review, supplier scorecards, savings and optimization deltas, roadmap.
🧰 MSP Intake (copy/paste & fill)
- Sites & regions (addresses/GPS, POPs/on-ramps, diversity needs)
- Circuits & providers (speeds/terms, inventory, renewal dates)
- Fabrics (LAN/WLAN/CAN/MAN, EVPN/VXLAN, QoS classes, NAC scope)
- Cloud & platforms (providers/regions, Private Endpoints, K8s/serverless/VM mix)
- Security posture (IdP/SSO/MFA, ZTNA/SASE/NAC, WAF/Bot, DMARC state, keys/vault)
- Voice/CC (UCaaS/CCaaS, SBCs/SIP trunks, E911/NG911, PCI/HIPAA requirements)
- Data/AI (CDC/ELT sources, warehouse/lake, vector DB/RAG goals, privacy labels)
- Continuity (backup scope/retention, Object-Lock, DR tiers & RTO/RPO)
- Compliance (SOC2/ISO/NIST/HIPAA/PCI/FedRAMP), BAAs/DPAs needed
- Operations (managed vs co-managed, change windows, SIEM destination, reporting cadence)
- Budget & timeline, success metrics (SLOs, cost/risk targets)
We’ll return a design-to-operate plan with architecture, provider options, SLO-mapped pricing, compliance overlays, and an evidence plan you can reuse in audits and QBRs.
Or jump straight to /customized-quotes.
📞 Work with a Managed Service Provider That Engineers Telecom — and Keeps the Receipts
- Call: (888) 765-8301
- Email: contact@solveforce.com
From circuits and SD-WAN to cloud and security, from voice/CCaaS to data & AI, SolveForce acts as your MSP/MSSP—proactive, Zero-Trust, SLO-driven, and auditable.