🧰 Managed Services & MSP

End-to-End Operations for Telecom, Cloud, Security, Data & Voice — With Evidence

SolveForce operates as your Managed Service Provider (MSP) and (where you need deeper defense) your Managed Security Service Provider (MSSP)—owning the day-to-day and the outcome across telecom networks and communications, cloud & platforms, security, data & AI, mobility/IoT, and contact center/voice.

We don’t “monitor and hope.” We design, order, build, turn-up, accept, operate, optimize, and prove—with policy-as-code, Zero-Trust access, and evidence pipelines so the binder matches the build every day.

Related solution maps
• Rails → /connectivity • /sd-wan • Fabrics → /lan • /man • DC/Colo → /networks-and-data-centers • /colocation
• Cloud → /cloud • VDC/Private → /virtual-data-centers • /private-cloud
• Security → /cybersecurity • Identity/Access → /ztna • /sase • /nac • Keys/Secrets → /key-management • /secrets-management
• Voice/CC → /hosted-voice • /sip-trunking • /ccaas
• Data/AI → /etl-elt • /data-warehouse • /solveforce-ai
• Evidence/Ops → /siem-soar • Spend → /expense-management • Governance → /grc

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🎯 What an MSP Should Deliver (and we do)

• Outcome ownership— we run your telecom and IT stack to SLOs, not just tools to alerts.
• Provider orchestration— carriers, cloud providers, SaaS providers, UC/CCaaS platforms, field providers—one escalation matrix and one change process.
• Zero-Trust by default— ZTNA/SASE/NAC; no flat VPNs; PIM/JIT for admins; keys in HSM; secrets in vault.
• Evidence on demand— circuits, routes, voice QoS, cloud guardrails, DR drills, security actions—exportable artifacts in your SIEM.

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🧭 MSP Operating Model (Managed • Co-Managed • Advisory)

• Managed MSP— SolveForce owns operations, SLOs, vendor management, evidence, and QBRs.
• Co-Managed MSP— shared runbooks/approvals; we run the rails, you keep keys for crown-jewel changes.
• Advisory/Project— designs, migrations, audits, hand-offs.

Core loop (telecom-centric):
Discover → Design → Order (LOA/CFA) → Build/Turn-Up → Accept (OTDR, RFC 2544/Y.1564, E911 tests) → Operate (NOC/SOC) → Optimize (TEM/FinOps) → Prove (SIEM/QBRs).

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🧩 What We Manage as Your MSP (end-to-end catalog)

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🧵 How the MSP Orchestrates Providers (carriers, cloud, SaaS, field)

One nervous system:

• NOCcircuits, SD-WAN, fabric, Wi-Fi/private 5G; vendor bridge & escalations; SLA credits with evidence. → /circuit-monitoring
• SOCSIEM/SOAR, MDR/XDR/NDR, WAF, email trust; incident command & evidence packs.
• Carrier & cloud providersLOA/CFA, cross-connects, OTDR/RFC 2544/Y.1564 acceptance; BGP policy and diversity letters; DX/ER/Interconnect on-ramps.
• UC/CCaaS providersSBC policy, E911 test logs, STIR/SHAKEN attestation, recording & redaction proofs.
  Everything is timestamped, hashed and exportable to your SIEM & GRC binder.

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🧱 Telecom-Grade Lifecycle (what “done” looks like)

1) Discover — site survey, coverage checks, bills & inventory, topology, cloud/org policies, identity posture.
2) Design — dual underlays, SD-WAN policy, EVPN/VXLAN, Wi-Fi/CBRS plan, cloud guardrails, WAF/DMARC, backup immutability, DR tiers.
3) Order — quotes, LOA/CFA, permits, construction, FOC windows; number porting and emergency location mapping.
4) Build/Turn-Up — install, cross-connects, routing, SBCs, NAC, ZTNA/SASE, cloud configs, pipelines.
5) Accept — OTDR, light levels, RFC 2544/Y.1564, BGP traces, E911 tests, WAF/DMARC headers, Object-Lock screenshots; attach to ticket.
6) Operate — NOC/SOC with SLO boards, capacity & patch/vuln rings, ticket SLAs, change CAB, problem management.
7) Optimize — TEM/FinOps savings, QoS tuning, routing & Anycast improvements, supplier scorecards.
8) Prove — evidence packs for audits/QBRs; “binder = build.”

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🧩 Roles & RACI (MSP ↔ You ↔ Providers)

Function	SolveForce MSP	You (Customer)	Providers (Carriers/Cloud/SaaS/UC)
Design & architecture	R	C/A	C
Ordering & logistics	R	A	R (delivery)
Build/Turn-Up	R	C	R (site/carrier/cloud)
Acceptance testing	R	C/A	C
Day-2 operations (NOC/SOC)	R	C	C
Security (ZTNA/SASE/NAC, WAF/DMARC)	R	C/A (policy)	C
TEM/FinOps	R	C/A	C
Compliance evidence (SOC2/ISO/NIST/HIPAA/PCI/FedRAMP)	R	A	C

R = Responsible, A = Accountable, C = Consulted.

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📐 SLO Guardrails (telecom-centric MSP targets)

Domain	KPI / SLO (p95 unless noted)	Target
Service Desk	First response (P1/P2/P3)	≤ 15 / 60 / 240 min
Incident	Carrier bridge open time	≤ 30–60 min
Connectivity	On-ramp attach (metro→region)	≤ 2–5 ms
SD-WAN	Brownout steer	≤ 1–3 s
Voice	MOS (wideband)	≥ 4.1
Email trust	DMARC enforcement	p=reject ≤ 60–90 days
Security	ZTNA attach (user→app)	≤ 1–3 s
Detection	MTTD (Sev-1 via SIEM)	≤ 5–10 min
Response	MTTC (containment start)	≤ 15–30 min
Backups	Immutability coverage (Tier-1)	= 100%
DR	RTO / RPO (Tier-1 apps)	≤ 5–60 min / ≤ 0–15 min
Change	Unapproved prod changes	= 0
Evidence	Logs/artifacts → SIEM	≤ 60–120 s

If an SLO slips, SOAR raises a case and runs guarded plays (reroute, enable packet duplication, re-key, rollback, scale, WAF rule, ZTNA policy adjust), attaching artifacts.

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🧪 Acceptance Tests & Artifacts (MSP keeps the receipts)

• Optical/fiberOTDR traces, Rx/Tx light, splice maps, photos, loss budget sign-offs.
• Ethernet/transportRFC 2544/Y.1564 throughput/latency/jitter/frame-loss; CoS validation.
• Routing/BGPpeering screenshots, prefix filters, MED/local-pref/communities; Anycast health-gated withdraw tests.
• VoiceSTIR/SHAKEN attestation/verification, TLS/SRTP ciphers, E911/NG911 test recordings & screenshots.
• SecurityZTNA admits/denies, SASE policy hits, NAC posture logs, WAF/Bot events, DMARC/TLS-RPT headers, KMS/vault rotations.
• Cloudorg policy checks (deny-public, CMEK), Private Endpoint reachability, K8s admission/NetworkPolicy tests.
• Data/AICDC parity, lineage coverage, DQ results; RAG citation sets & refusal ledger.
• DR/BackupObject-Lock configs, restore screenshots/checksums, DR failover timings.
  All artifacts stream to /siem-soar and roll into QBR/audit packs.

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🔒 Compliance Overlays (MSP with sector fluency)

• SOC 2 / ISO 27001 — control map, attestations, continuous evidence. → /soc2 • /grc
• NIST 800-53/171 / CMMC — AC/IA/AU/SC/CM families, ConMon packs. → /nist
• HIPAA — BAAs, ePHI labels, minimum necessary, immutable logs/backups. → /hipaa
• PCI DSS — CDE segmentation, tokenization, key ceremonies, WAF/DMARC rollout. → /pci-dss
• FedRAMP (adjacent cloud) — inheritance + deltas; SSP/SAP/SAR/POA&M support. → /fedramp

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💸 MSP Commercials (how we price & prove value)

• Per-site / per-device / per-userbundles with included SLOs, evidence cadence, and renewals calendar.
• Outcome-basedpilots (e.g., 10–20% TEM savings, MTTD/MTTC reductions, forecast accuracy for FinOps).
• QBRsSLO attainment, incident & change review, supplier scorecards, savings and optimization deltas, roadmap.

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🧰 MSP Intake (copy/paste & fill)

• Sites & regions(addresses/GPS, POPs/on-ramps, diversity needs)
• Circuits & providers(speeds/terms, inventory, renewal dates)
• Fabrics(LAN/WLAN/CAN/MAN, EVPN/VXLAN, QoS classes, NAC scope)
• Cloud & platforms(providers/regions, Private Endpoints, K8s/serverless/VM mix)
• Security posture(IdP/SSO/MFA, ZTNA/SASE/NAC, WAF/Bot, DMARC state, keys/vault)
• Voice/CC(UCaaS/CCaaS, SBCs/SIP trunks, E911/NG911, PCI/HIPAA requirements)
• Data/AI(CDC/ELT sources, warehouse/lake, vector DB/RAG goals, privacy labels)
• Continuity(backup scope/retention, Object-Lock, DR tiers & RTO/RPO)
• Compliance(SOC2/ISO/NIST/HIPAA/PCI/FedRAMP), BAAs/DPAs needed
• Operations(managed vs co-managed, change windows, SIEM destination, reporting cadence)
• Budget & timeline, success metrics (SLOs, cost/risk targets)

We’ll return a design-to-operate plan with architecture, provider options, SLO-mapped pricing, compliance overlays, and an evidence plan you can reuse in audits and QBRs.
Or jump straight to /customized-quotes.

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📞 Work with a Managed Service Provider That Engineers Telecom — and Keeps the Receipts

• Call: (888) 765-8301
• Email: contact@solveforce.com

From circuits and SD-WAN to cloud and security, from voice/CCaaS to data & AI, SolveForce acts as your MSP/MSSP—proactive, Zero-Trust, SLO-driven, and auditable.

Key terms in plain language

Open a term for a concise explanation of language used on this page.

💡Fiber Internet

Internet delivered through strands of glass using light. Fiber commonly supports high capacity, low latency, and strong upload performance, but availability must be confirmed for the exact address.

⏱️Latency

The time it takes data to travel between two points. Lower latency improves voice, video meetings, cloud applications, gaming, and other real-time services.

📋Service-Level Agreement (SLA)

A provider’s written commitment covering service targets such as availability, response time, repair time, and sometimes financial credits when commitments are missed.

🛣️Dedicated Internet Access (DIA)

A business-grade Internet connection with capacity dedicated to the customer rather than shared in the same way as typical consumer broadband. It often includes symmetrical speeds and an SLA.

🔀SD-WAN

Software-defined wide area networking. It manages multiple connections and chooses paths based on application needs, performance, and policy to improve resilience and control.

🔐VPN

A virtual private network creates an encrypted connection across another network, commonly allowing remote users or offices to access private resources securely.

💬Unified Communications (UCaaS)

A cloud-based combination of business calling, messaging, meetings, presence, and collaboration tools managed as one communications service.

🔌SIP Trunking

A service that connects a business phone system to the public telephone network using Internet Protocol, replacing or supplementing traditional phone lines.