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Cloud · CPaaS · UCaaS · CCaaS · Telephony · Telecom · Network · Security · Compliance
Introduction
Communications Platform as a Service (CPaaS) delivers a cloud-based framework that enables organizations to embed real-time communications (voice, SMS, video, and chat) directly into their applications using Application Programming Interfaces (APIs) and Software Development Kits (SDKs).
SolveForce partners with leading CPaaS providers (Twilio, Vonage, Bandwidth, Sinch, Microsoft Azure Communication Services) to provide flexible, low-cost solutions with no added fees, no hidden costs, and no risk.
I. Overview
CPaaS provides modular communication building blocks so businesses can integrate communications into their own workflows, apps, and customer experiences without needing to build entire telecom stacks.
Key benefits
- Agility: integrate messaging or calling into apps in days, not months.
- Scalability: elastically handle spikes in traffic (marketing campaigns, events).
- Global reach: carrier-grade networks worldwide.
- Customization: build only what you need.
II. Service Features
Voice
- Click-to-call in mobile/web apps.
- Interactive Voice Response (IVR) menus.
- Call recording and transcription.
Messaging
- Short Message Service (SMS) and Multimedia Messaging Service (MMS).
- Rich Communication Services (RCS) and push notifications.
- Two-Factor Authentication (2FA) via SMS/voice codes.
Video
- Real-time video APIs for telehealth, education, and collaboration apps.
- Screen sharing and recording.
- Low-latency video delivery at scale.
Chat & Collaboration
- Web chat widgets embedded into sites/apps.
- Omnichannel integration: WhatsApp, Facebook Messenger, Telegram.
- Chatbot frameworks powered by AIaaS (Artificial Intelligence as a Service).
Security & Compliance
- Transport Layer Security (TLS) for API calls.
- Data compliance with HIPAA, PCI DSS, General Data Protection Regulation (GDPR).
- Audit logs and role-based access control (RBAC).
III. Use Cases
- 🏢 Enterprise: Integrate calling/messaging into CRM (Customer Relationship Management).
- 🏦 Finance: PCI DSS-compliant two-factor authentication for online banking.
- 🏥 Healthcare: HIPAA-compliant telehealth video sessions.
- 🏭 Manufacturing: SMS-based alerts for supply chain logistics.
- 🎓 Education: Embed video chat in learning platforms.
- 🛍️ Retail: Real-time promotions via SMS and chatbots.
IV. Integrations
V. Pricing & SLAs
- Usage-based: per API call, per SMS/voice minute, or per video session.
- SolveForce ensures lowest available market rates.
- SLAs: 99.9%–99.999% uptime for APIs and communications infrastructure.
VI. Related Services
VII. Next Steps
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Quick Links — SolveForce Services
Cloud · CPaaS · UCaaS · CCaaS · Telephony · Telecom · Network · Security · Compliance