CCaaS is short for Contact Center As A Service.
CCaaS gives companies a cloud based customer experience solution to leverage for their contact center communications reducing the need to deploy and maintain on premise contact center equipment simplifying IT support requirements for enterprises.
If there is a need for customer experience and engagement such as a toll free number that customers use to contact sales, support or billing related issues, you need a CCaaS solution for customers to reach your contact center agents.
CCaaS is an interface to give your customers the option to connect with company employees who can give the relevant support to all of your customers. Think of CCaaS as the software and communications services that ride behind those customer support interactions allowing you to scale your business with the efficiency and reliability of world class service and support.
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