What is a CCAAS?

CCaaS is short for Contact Center As A Service.

CCaaS gives companies a cloud-based customer experience solution to leverage for their contact center communications reducing the need to deploy and maintain on-premise contact center equipment and simplifying IT support requirements for enterprises. For example, suppose there is a need for customer experience and engagement, such as a toll-free number that customers use to contact sales, support, or billing-related issues. In that case, you need a CCaaS solution for customers to reach your contact center agents.

CCaaS is an interface that allows your customers to connect with company employees who can give relevant support to all of your customers. Think of CCaaS as the software and communications services that ride behind those customer support interactions allowing you to scale your business with the efficiency and reliability of world-class service and support.

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