🛡️ MDR

Managed Detection & Response (24×7 Eyes, Fast Containment, Audit-Ready)

Managed Detection & Response (MDR) is a 24×7 security operations service that monitors, triages, and contains threats across your endpoints, servers, and cloud workloads—then documents everything for audits. SolveForce MDR runs on top of your controls (EDR/XDR, SIEM/SOAR, identity, network) to find real incidents fast, stop them safely, and prove the outcome with evidence.

MDR in the SolveForce system:
🔒 Security (Semantics) → Cybersecurity • 🛡️ EDR/XDR → EDR
📊 Analytics & automation → SIEM / SOAR • 🖧 East–West → NDR
🔑 Identity & device → IAM / SSO / MFA • MDM / UEM
🔄 Ops → Patch Management • NOC Services • Incident Response

🎯 Outcomes (What SolveForce MDR Delivers)

  • Rapid detection & triage — real threats separated from noise in minutes.
  • Fast containment — isolate host, kill process, block hash/domain, revoke access, update rules.
  • Threat hunting & tuning — weekly hunts and continuous rule refinement reduce false positives.
  • Executive-grade evidence — timelines, artifacts, approvals, and post-incident reports, SOC 2/ISO-ready.
  • Lower MTTR — integrated SOAR playbooks and ready-made runbooks accelerate response.

🧭 Scope (What We Watch & Work With)

  • Endpoints & servers — EDR telemetry (process/script, registry/file, network). → EDR
  • Network/East–West — NDR beacons, exfil trails, segmentation hits. → NDR
  • Identity — risky sign-ins, impossible travel, token reuse, admin changes. → IAM / SSO / MFA
  • Cloud — Control-plane events (IaaS/SaaS), misconfig detections, API abuse. → Cloud
  • Email & web — phishing, BEC, WAF/bot events, malware attachments. → WAF / Bot Management

Data is centralized in SIEM; actions orchestrated via SOAR with approval gates. → SIEM / SOAR

🧱 Service Components (How MDR Works)

  1. Intake & Integration
    Connect EDR/XDR, SIEM, NDR, IdP, email/web security, ticketing/ITSM. Normalize fields and enrich with threat intel.
  2. Use-Case Library
    ATT&CK-mapped detections (credential theft, ransomware behaviors, lateral movement, exfil, BEC, insider misuse).
  3. 24×7 Triage & Investigation
    Analysts review alerts, pivot across data sources, and decide: benign, suspicious, or incident.
  4. Containment & Eradication
    SOAR playbooks isolate hosts, kill processes, block indicators, rotate secrets, lock accounts, or enforce ZTNA posture.
    → ZTNA • PAM • Encryption
  5. Communication & Evidence
    Tickets opened with business impact, steps taken, evidence packages (hashes, PCAPs, timelines), and executive summaries.
  6. Post-Incident Review
    Root cause, control gaps, patch or config changes, and rule tuning. → Patch Management

🚨 Response Playbooks (Concrete Examples)

Ransomware Behavior (Sev-1)

  • Isolate host → kill encryptor → block hash/domain → revoke tokens → quarantine subnet via SD-WAN/NAC → restore from immutable backup.
    → SD-WAN • NAC • Backup Immutability

Credential Theft / Account Takeover (Sev-1/2)

  • Invalidate sessions → require MFA → rotate privileged secrets (PAM) → hunt lateral movement → tighten ZTNA groups.
    → IAM / SSO / MFA • PAM

Exfil / Suspicious Egress (Sev-2)

  • Block destination, sinkhole domain, rate-limit egress → force re-auth → DLP review → forensics collection.
    → DLP

All actions are logged in SIEM/SOAR with case IDs and approvals. → SIEM / SOAR

🧠 EDR, MDR, XDR (Know the Differences)

  • EDR — your agent + console for endpoint detection/response.
  • MDR — our 24×7 team running detection, triage, and response using your EDR (and more).
  • XDR — extended detections that correlate endpoint with email, identity, network, and cloud to raise fidelity.

SolveForce supports EDR-only, EDR+MDR, or full XDR programs. → EDR

📐 SLO Guardrails (Recommended Targets)

MetricTarget (Sev-1)Target (Sev-2)Notes
Mean Time To Detect (MTTD)≤ 5 min≤ 10 minWith tuned rules
Mean Time To Triage (MTTT)≤ 10 min≤ 20 minAnalyst engagement
Mean Time To Contain (MTTC)≤ 15–30 min≤ 60 minSOAR + approvals
Case Evidence Completeness100% Sev-1/2100% Sev-1/2Timeline + artifacts
EDR Agent Coverage≥ 98–99%—Exceptions documented
False Positive Rate≤ 5%≤ 8%Weekly tuning loop

We publish SLO dashboards and monthly/quarterly executive reports.

🧩 Integrations (Tight Interlock Reduces MTTR)

  • Identity — force MFA, lock accounts, step-up risk policies. → IAM / SSO / MFA
  • Device — posture from MDM/UEM; quarantine non-compliant devices. → MDM / UEM
  • Network — NAC/SD-WAN micro-isolation, policy pinning, Anycast withdraw. → NAC • SD-WAN • BGP Management
  • Data — DLP quarantine, watermarking, tokenization. → DLP
  • Cloud — on-ramp policy & provider APIs for control-plane response. → Direct Connect

🧪 Tuning & Threat Hunting

  • Weekly hunts — ATT&CK-aligned queries (credential dumping, abuse of LOLBins, beacon heuristics).
  • Golden exclusions — for backup/DB/hypervisor paths; reduce false positives, preserve signal.
  • Behavior-first detections — prefer process/sequence models over static hashes.
  • AIOps assist — deduplicate flaps, correlate multi-signal incidents, surface root-cause hints. → NOC Services

🧾 Reporting & Evidence (Audit Strength)

  • Case timelines — alert → triage → action → closure, with artifacts attached.
  • IR reports — executive summary, root cause, scope, dwell time, impacted assets, controls added.
  • Metrics — MTTD/MTTT/MTTC, coverage %, false-positive rate, rule efficacy.
  • Compliance mapping — PCI DSS, HIPAA, ISO 27001, NIST 800-53/171, CMMC.

All events stream to SIEM/SOAR with immutability options for evidence retention. → SIEM / SOAR

🤝 Engagement Models

  • MDR Essentials — 24×7 monitoring, triage, containment actions with customer approval.
  • MDR Plus — Essentials + threat hunting, weekly tuning, red-team findings review.
  • MDR XDR — Cross-domain correlation (email, identity, NDR, cloud) and bespoke playbooks.

💵 Commercials (What Drives Cost)

  • Seat/endpoint count & coverage (workstations, servers, VDI).
  • Telemetry scope (EDR only vs. XDR cross-domain).
  • Retention (log/artifact days/months), reporting cadence, and SLA tier.
  • Playbook complexity (identity/network/cloud actions), 24×7 vs. business hours.

We model TCO versus “best-effort in-house” to show impact on MTTR, risk reduction, and audit readiness.

✅ Pre-Engagement Checklist

  • Fleet inventory (OS mix, privileged endpoints, crown-jewel systems).
  • Control stack (EDR vendor, SIEM/SOAR, NDR, IdP, email/web security).
  • Use-case priorities (ransomware, ATO, exfil, BEC, insider).
  • Approvals matrix (who can authorize isolate/lock/rotate).
  • Runbooks (isolate, kill, block, rotate secrets, restore, notify).
  • SLOs & reporting (MTTD/MTTC, evidence format, cadence).

🔄 Where MDR Fits (Recursive View)

1) Grammar — signals flow over Connectivity; incidents affect paths/devices.
2) Syntax — workloads & delivery patterns in Cloud inform scope & response.
3) Semantics — MDR preserves truth of systems via Cybersecurity controls.
4) Pragmatics — SolveForce AI assists triage, hunts, and automated response.
5) Foundation — consistent terms enforced by Primacy of Language.
6) Map — indexed across the SolveForce Codex & Knowledge Hub.

📞 Launch MDR with SolveForce

Cut dwell time, contain threats safely, and ship audit-ready evidence.

Related pages:
EDR • SIEM / SOAR • NDR • IAM / SSO / MFA • ZTNA • SASE • Patch Management • Incident Response • NOC Services • Knowledge Hub