🖥️ NOC Services

24×7 Monitoring, Incident Response & Carrier Coordination

SolveForce NOC (Network Operations Center) keeps your environment visible, reliable, and fast to recover. We monitor links, circuits, devices, servers, and cloud workloads around the clock; triage and resolve incidents; chase carriers; and enforce SLOs—so your users stay productive and your platforms stay healthy.

The NOC operationalizes the SolveForce Knowledge System:
🌐 Connectivity (Grammar) → Connectivity • 🖧 Networks & DCs → Networks & Data Centers
☁️ Cloud (Syntax) → Cloud • 🔒 Security (Semantics) → Cybersecurity
🤖 AI (Pragmatics) → SolveForce AI • 🛡️ IT Services → IT Services

🎯 What the NOC Delivers

  • Real-time visibility across WAN/LAN/WLAN, data centers, cloud, and edge.
  • Proactive incident response with runbooks, escalation paths, and vendor/carrier tickets.
  • SLO dashboards for latency, jitter, loss, availability, MTTR, and capacity.
  • Change safety with maintenance calendars, pre/post checks, and auto-rollback hooks.
  • Evidence & reports for leadership and audits (weekly/monthly/quarterly).

🔭 Scope of Monitoring (What We Watch)

Transport & Interconnect

Network & Wireless

  • Routers/switches/firewalls, APs/controllers, SD-WAN edges. → SD-WAN • SASE
  • Routing health (BGP/OSPF/EVPN), route flaps, prefix reachability. → BGP Management

Compute, Storage & Cloud

  • Hypervisors/VMs/containers, storage (SAN/NAS), backups/replication.
  • Cloud workloads (metrics/logs/traces, cost/FinOps signals). → Cloud • FinOps

Applications & User Experience

  • Synthetic transactions (login, search, checkout, API calls).
  • Real User Monitoring (RUM) for key regions and branches.

Security Telemetry (in partnership with SecOps)

🧰 Telemetry & Tooling

  • Network signals — SNMP & streaming telemetry (gNMI), NetFlow/IPFIX, interface/optics stats.
  • System signals — OS/app metrics, logs, traces; service health endpoints.
  • UX signals — synthetic probes, RUM beacons, API SLOs.
  • Data platform — time-series DB for metrics, log lake for search, trace store for deep dives.
  • Dashboards — executive and engineer views; per-site and global overlays.
  • Alerting — policy-based thresholds, anomaly detection, and AIOps noise reduction.

We integrate observability with ITSM and SecOps so tickets, alerts, and runbooks stay in lockstep.
Related: IT Services • SIEM / SOAR

🚨 Incident Response (How We Act—Not Just Watch)

  1. Detect — alert correlates signals (link down + BGP flap + site power = one incident).
  2. Triage — assign priority/severity; check recent changes and known issues.
  3. Contain — traffic steering (SD-WAN), path failover, temporary ACLs or throttles.
  4. Engage — open carrier/vendor tickets; escalate per playbook; keep stakeholders informed.
  5. Restore — execute runbook steps; validate services and SLOs.
  6. Review — post-incident analysis, root cause notes, follow-up actions.

Runbooks live in the NOC and are version-controlled, linked to devices, sites, and services.
→ Incident Response

📊 SLOs, SLAs & Dashboards

We set Service Level Objectives (SLOs) per class of service and publish dashboards:

  • Latency — 95th percentile thresholds by transport class (metro, regional, global, satellite).
  • Jitter — keep below 15% of one-way latency for voice/video.
  • Loss — sustained <0.1%; transient spikes promptly investigated.
  • Availability — branch target 99.9%; core/DC 99.99% where designed for it.
  • MTTR — Mean Time To Restore targets per severity and vendor carrier.
  • Change success rate — % of changes without incident.

SLOs are tied to synthetics, device metrics, and RUM, then traced to tickets for auditable evidence.

🧭 Change Management & Maintenance Windows

  • Planned work — peer-reviewed changes, staged rollouts, automatic rollback, and customer comms.
  • Freeze windows — critical business events (financial close, peak sales, clinical go-lives).
  • Pre-checks — snapshots/backups, health baselines, resource headroom.
  • Post-checks — service validation, SLO deltas, error budgets.
  • Calendars — global and per-site with time-zone awareness.

Related: Infrastructure as Code • DevOps / CI-CD • DRaaS • Backup Immutability

📡 Carrier & Vendor Coordination

  • Open/chase tickets with ISPs, telcos, cloud providers, and hardware vendors.
  • Escalation trees and exec contacts on file; route diversity verification on order.
  • SLA enforcement — hold providers to MTTR/latency guarantees; request diversity letters.
  • Cross-connects in colo — schedule and validate completion. → Colocation

🧩 Security Handshake (Ops + SecOps)

  • NOC eyes feed SIEM; suspicious patterns trigger SOAR playbooks.
  • Containment hooks: shut/limiting interfaces, quarantine VLANs, BGP community tags, ACL snapshots.
  • Evidence: immutable logs, timeline, config diffs, and packet captures.
    Related: Cybersecurity • SIEM / SOAR • Microsegmentation • Zero Trust

🧪 Testing, Drills & Readiness

  • Synthetics — continuous API/transaction tests from branch and cloud vantage points.
  • Tabletop exercises — provider outage, fiber cut, DDoS, config error scenarios. → Tabletop Exercises
  • Failover drills — SD-WAN policy tests, BGP path flips, DC failovers.
  • Restore drills — backup integrity, RPO/RTO validations. → DRaaS

📈 Capacity & Performance

  • Track utilization (interfaces, CPUs, memory, disks, storage pools), optics light levels, error rates.
  • Forecast 12–18 months; order long-lead optics/hardware early.
  • Recommend QoS shaping, WAN upgrades, or caching/CDN offload where needed. → CDN

🧾 Reporting & Evidence

  • Weekly ops summaries — incidents, SLO attainment, changes, upcoming risks.
  • Monthly/Quarterly — capacity plans, problem trends, vendor scorecards, cost-to-serve.
  • Audit packs — change records, runbooks, diagrams, access logs, and control attestations.

🤝 Engagement Models

  • 24×7 Fully Managed NOC — we run end-to-end; you get dashboards and approvals.
  • Co-Managed NOC — shared runbooks; we augment with overnight/weekend coverage.
  • Project NOC — temporary coverage for migrations, cutovers, or events.
  • Staff Augmentation — embed NOC engineers in your team.

🏭 Industry Patterns (Examples)

  • Healthcare — branch clinics with LTE/5G tertiary links; imaging QoS; PHI safeguards; immutable backups; incident drills. → Healthcare
  • Finance — low-latency WAN, venue diversity, PCI DSS scope control, DDoS/WAF, fraud signal routing. → Finance
  • Government — NIST/FedRAMP controls, CAC/PIV identity flows, mission-critical change governance. → Government
  • Enterprise — global SD-WAN/SASE, multicloud on-ramps, ISO 27001 programs, XDR automation. → Enterprise

✅ Onboarding Checklist (Quick Start)

  1. Inventory — sites, circuits, devices, clouds, critical apps, business calendars.
  2. Access — read-only creds, SNMP/telemetry, flow export, log feeds, cloud roles.
  3. SLO targets — latency/jitter/loss, availability, MTTR per site/class.
  4. Runbooks — incidents, changes, failover, and provider contact trees.
  5. Dashboards — exec and ops views; alert policies and on-call rotations.
  6. Test — synthetic probes, failover simulations, and ticket workflow dry-runs.

🔄 Where the NOC Fits (Recursive View)

1) Grammar — Operates links/devices → Connectivity
2) Syntax — Validates cloud paths, on-ramps, DR drills → Cloud
3) Semantics — Feeds SIEM/SOAR, maintains evidence → Cybersecurity
4) Pragmatics — Enables AI noise reduction and predictive fixes → SolveForce AI
5) Foundation — Keeps terms/runbooks consistent → Primacy of Language
6) Map — Updates the canonical index → SolveForce Codex

📞 Engage SolveForce NOC

Stabilize uptime, shorten MTTR, and prove results with hard data.

Jump to related services:
Circuit Monitoring • Incident Response • Patch Management • SIEM / SOAR • SD-WAN • Direct Connect • Knowledge Hub