Quality of Experience (QoE): Enhancing User Satisfaction in Digital Services
Quality of Experience (QoE) is a holistic measure of a userβs satisfaction with a digital service, encompassing all aspects of the service delivery from performance and reliability to user interface and overall usability. Unlike Quality of Service (QoS), which focuses on technical parameters, QoE considers the end-user perspective, making it a critical metric for service β¦ Read more