Our Services
| Service | Description |
|---|---|
| Network and Voice | General category encompassing various networking and voice services |
| DS1 | Digital Signal 1: A digital transmission line carrying data and voice |
| DS3 | Digital Signal 3: A high-speed digital transmission line |
| EoC | Ethernet over Copper: Utilizes copper lines to deliver Ethernet services |
| Coax Cable | Coaxial Cable: Copper cable used for transmitting data and signals |
| Underlying Cable Provider | The company that provides the physical cable infrastructure |
| DSL | Digital Subscriber Line: Provides high-speed internet over telephone lines |
| AT&T U-Verse | AT&T’s brand for bundled internet, TV, and phone services |
| GPON | Gigabit Passive Optical Network: Fiber-optic network for high-speed data |
| AT&T ABF | AT&T’s Access Broadband Fiber: High-speed internet service |
| CenturyLink Fiber+ | CenturyLink’s fiber-optic internet service |
| Frontier/Verizon FiOS | Fiber-optic service provided by Frontier or Verizon |
| Frontier FiOS | Fiber-optic internet service provided by Frontier |
| Verizon FiOS | Fiber-optic internet service provided by Verizon |
| Broadband Aggregation | Combining multiple connections into a single high-bandwidth connection |
| Fiber | High-speed internet service delivered via fiber-optic cables |
| International Fiber | Fiber-optic network connecting countries for international data transfer |
| Wavelength Services | Dedicated optical channels for transmitting large amounts of data |
| Dark Fiber | Unused or unlit fiber-optic cables that can be leased by organizations |
| MPLS/VPLS | Multi-Protocol Label Switching/Virtual Private LAN Service: Network services |
| Fixed Wireless | Wireless internet service delivered via fixed antennas or towers |
| Satellite Wireless | Wireless internet service delivered via satellite connections |
| Digital Television | Television services delivered over digital signals |
| Temporary Event Services | Network and voice services specifically for temporary events |
| PRI | Primary Rate Interface: Digital interface for transmitting voice and data |
| TDM PRI | Time-Division Multiplexing PRI: Voice and data transmission via PRI |
| SIP Trunks | Session Initiation Protocol trunks: Transmit voice and multimedia sessions |
| International SIP Trunks | SIP trunks for international voice and multimedia sessions |
| SIP + Bandwidth | SIP trunks with bundled bandwidth for voice and multimedia |
| SIP + BYOB | SIP trunks allowing Bring Your Own Bandwidth |
| POTS | Plain Old Telephone Service: Basic analog telephone service |
| Hosted VoIP | Voice over Internet Protocol services hosted by a service provider |
| Hosted VoIP + Bandwidth | Hosted VoIP service with bundled bandwidth for voice communication |
| Hosted VoIP + BYOB | Hosted VoIP service allowing Bring Your Own Bandwidth |
| International VoIP | Voice over IP services for international calls |
| International DIDs | International Direct Inward Dialing: Phone numbers for incoming calls |
| International Origination | Originating international calls through a service provider |
| International Toll Free | Toll-free numbers for international callers |
| Vanity Toll Free | Toll-free numbers with customized patterns or phrases |
| White Label | Service provided by one company but marketed and sold under another brand |
| E911 Routing Services | Enhanced 911 Routing Services |
| Proprietary Platform | A custom-built platform specific to the service provider |
| 3CX Platform | VoIP platform provided by 3CX |
| Asterisk Platform | VoIP platform based on the open-source Asterisk software |
| Avaya Platform | VoIP platform provided by Avaya |
| Broadsoft Platform | VoIP platform provided by Broadsoft |
| Cisco Platform | VoIP platform provided by Cisco |
| Metaswitch Platform | VoIP platform provided by Metaswitch |
| Microsoft Skype4B Platform | VoIP platform provided by Microsoft for Skype for Business |
| Microsoft Teams Direct Routing | Integration of Microsoft Teams with VoIP services using Direct Routing |
| Mitel Platform | VoIP platform provided by Mitel |
| Service | Description |
|---|---|
| Mobility and IoT | General category encompassing various mobile and Internet of Things (IoT) services |
| Wireless 3G/4G/5G | Mobile wireless communication technologies of different generations |
| AT&T Wireless 3G/4G/5G | AT&T’s wireless network supporting 3G, 4G, and 5G technologies |
| Bell Mobility LTE | LTE (Long-Term Evolution) network provided by Bell Mobility |
| Rogers LTE | LTE network provided by Rogers Communications |
| T-Mobile 3G/4G/5G | T-Mobile’s wireless network supporting 3G, 4G, and 5G technologies |
| Telus LTE | LTE network provided by Telus |
| Verizon Wireless 3G/4G/5G | Verizon’s wireless network supporting 3G, 4G, and 5G technologies |
| Primary Wireless Connection | Main wireless connection used for data and communication |
| Backup/Failover Wireless Connection | Secondary wireless connection used as a backup or failover option |
| Wireless Voice Mobility | Mobility services enabling voice communication over wireless networks |
| AT&T Wireless | Wireless services provided by AT&T |
| Bell Mobility | Wireless services provided by Bell Mobility |
| Rogers | Wireless services provided by Rogers Communications |
| Sprint Wireless | Wireless services provided by Sprint |
| T-Mobile | Wireless services provided by T-Mobile |
| Telus | Wireless services provided by Telus |
| Verizon Wireless | Wireless services provided by Verizon |
| IoT Management | Services for managing Internet of Things (IoT) devices and connectivity |
| Machine-to-Machine (M2M) | Communication between devices without human interaction |
| Mobile Device Management | Managing and securing mobile devices in an enterprise or organization |
| Service | Description |
|---|---|
| Managed Services | General category encompassing various outsourced managed services |
| Active Failover | Automatic switching to a backup system or network in case of failure |
| Managed Wi-Fi | Outsourced management and support for Wi-Fi networks |
| Microsoft Office 365 Management | Management and administration of Microsoft Office 365 services |
| Expense Management | Outsourced management and control of expenses and financial transactions |
| Helpdesk, IT Support | Outsourced technical support and assistance for IT-related issues |
| Accounts Receivable Management | Outsourced management and collection of accounts receivable |
| Collections | Services focused on recovering outstanding debts from customers |
| Service | Description |
|---|---|
| Unified Communications | General category encompassing various communication and collaboration services |
| Collaboration, UCaaS | Unified Communications as a Service (UCaaS) for collaboration and communication |
| Video Conferencing | Real-time video communication and collaboration among multiple participants |
| GoToMeeting | Video conferencing service provided by GoToMeeting |
| Webex | Video conferencing service provided by Cisco Webex |
| ZOOM | Video conferencing service provided by Zoom |
| Video Conferencing (standalone) | Standalone video conferencing service not tied to a specific provider |
| Fax-to-Email | Conversion of received faxes into email format for easier access |
| Fax-to-Email (standalone) | Standalone fax-to-email service not tied to a specific provider |
| SMS | Short Message Service: Sending and receiving text messages |
| SMS (standalone) | Standalone SMS service not tied to a specific provider |
| MMS | Multimedia Messaging Service: Sending and receiving multimedia messages |
| MMS (standalone) | Standalone MMS service not tied to a specific provider |
| Call Path Sharing | Sharing of voice call paths among multiple users or devices |
| Service | Description |
|---|---|
| Contact Center Solutions, CCaaS | Contact Center as a Service (CCaaS): Cloud-based solutions for contact centers |
| Ability To Build/Change Call Flows | Capability to create and modify call flows within the contact center |
| ACD | Automatic Call Distribution: Routing incoming calls to the appropriate agents |
| Agent Client Type | Type of software or application used by agents for handling customer interactions |
| Agent Scripts Or Scripting | Predefined scripts or tools to guide agents during customer interactions |
| Agent State Or Presence | Indication of an agent’s availability or current status within the contact center |
| Architecture, Microservices | Contact center system architecture utilizing microservices |
| Architecture, Server Clusters | Contact center system architecture based on server clusters |
| Automatic Call Backs | Option for customers to request a callback from an agent |
| Call Recording Included | Automatic recording of customer calls included in the service |
| Call Recording Optional | Ability to enable or disable call recording as needed |
| Call Recording Storage Days | Duration for which call recordings are stored in the system |
| Call Surveys | Surveys conducted with customers after the call for feedback |
| Campaigns | Organized efforts for outbound calling or targeted customer engagement |
| Chat Bot | Automated chat system for handling customer inquiries |
| Chat Queuing | Queuing system for incoming chat requests |
| CRM Integration | Integration with Customer Relationship Management (CRM) systems |
| Custom Reports | Creation of personalized reports based on specific contact center metrics |
| Customizable Dashboards | Ability to customize and configure dashboards for real-time data visualization |
| Dashboard Alerts for Supervisors | Alert notifications on the dashboard for supervisors based on predefined rules |
| Email Queuing | Queuing system for incoming emails or ticket-based inquiries |
| Interactive Voice Response (IVR) | Automated system for handling customer interactions via voice prompts |
| Live Chat | Real-time text-based communication with customers |
| Monitor, Whisper, Barge | Supervisory features to monitor, provide guidance, or join ongoing calls |
| Omni-Channel | Support for multiple communication channels (voice, chat, email, etc.) |
| Outbound Dialer (Progressive, Predictive, Other) | Automated dialing system for outbound calls |
| Position In Queue Announcement | Announcement of the customer’s position in the queue during wait times |
| Real-Time Dashboards | Dashboards providing live updates and metrics in real-time |
| Reporting & Analytics | Reporting tools and analytics capabilities for contact center performance |
| Routing, Predictive | Call routing based on predictive algorithms and historical data |
| Routing, Skills Based | Call routing based on agents’ specific skills or expertise |
| Short Duration Dialer Traffic | Handling of short-duration calls efficiently |
| SMS Queuing | Queuing system for incoming SMS messages |
| Social Media Queuing | Queuing system for incoming messages from social media platforms |
| Wallboards | Large displays showing real-time contact center metrics and information |
| Web-Based Admin Portal | Web-based interface for contact center administration and configuration |
| Workflow Management Tools | Tools for managing and optimizing contact center workflows |
| Wrap-Up Time & Disposition Codes | Post-call time for agents to complete notes or assign disposition codes |
| Platform | Description |
|---|---|
| Proprietary Cx Platform | Contact center platform developed and owned by a specific provider |
| Asterisk Cx Platform | Contact center platform based on the open-source Asterisk software |
| Avaya Cx Platform | Contact center platform provided by Avaya |
| Broadsoft Cx Platform | Contact center platform provided by Broadsoft |
| Clarity Connect Cx Platform | Contact center platform provided by Clarity Connect |
| Five9 Cx Platform | Contact center platform provided by Five9 |
| Genesys Cx Platform | Contact center platform provided by Genesys |
| Jive Cx Platform | Contact center platform provided by Jive |
| Metaswitch Cx Platform | Contact center platform provided by Metaswitch |
| Mitel Cx Platform | Contact center platform provided by Mitel |
| NICE inContact Cx Platform | Contact center platform provided by NICE inContact |
| RingCentral Cx Platform | Contact center platform provided by RingCentral |
| Talkdesk Cx Platform | Contact center platform provided by Talkdesk |
| Telax Cx Platform | Contact center platform provided by Telax |
| Vonage Cx Platform | Contact center platform provided by Vonage |
| Zultys Cx Platform | Contact center platform provided by Zultys |
| Service Questions | Description |
|---|---|
| BYOD | Bring Your Own Device: Ability to use personal devices for UCaaS or CaaS services |
| Online Admin Portal | Web-based portal for managing and configuring UCaaS or CaaS services |
| Free DIDs Per Line | Number of free Direct Inward Dialing (DID) phone numbers included per user line |
| Phones & Systems | Description |
|---|---|
| Allworx | Phone system and VoIP solutions provided by Allworx |
| Adtran | Telecommunications equipment and solutions provided by Adtran |
| Avaya | Communication and collaboration solutions provided by Avaya |
| Cisco | Networking and communication solutions provided by Cisco |
| Mitel | Communication and collaboration solutions provided by Mitel |
| Panasonic | Telecommunication and electronics solutions provided by Panasonic |
| Polycom | Communication and collaboration solutions, including phones, provided by Polycom |
| ShoreTel | Unified communications solutions provided by ShoreTel |
| VTech | Phone systems and devices provided by VTech |
| Yealink | VoIP phones and communication devices provided by Yealink |
| Will Work With Others | Compatibility with other phone systems and devices not yet certified |
| Application Integrations | Description |
|---|---|
| Open API | Open Application Programming Interface (API) for third-party development and integration |
| Bullhorn | Integration with Bullhorn CRM for recruitment and staffing agencies |
| Connect Wise | Integration with ConnectWise for IT service management and business automation |
| Dentrix | Integration with Dentrix for dental practice management |
| Google Cloud | Integration with Google Cloud services for cloud computing and storage |
| Google G-Suite | Integration with Google G Suite for productivity and collaboration tools |
| Hubspot | Integration with HubSpot CRM for marketing, sales, and customer service |
| Microsoft Dynamics | Integration with Microsoft Dynamics CRM for customer relationship management |
| Microsoft Office 365 | Integration with Microsoft Office 365 suite of productivity applications |
| Microsoft Outlook | Integration with Microsoft Outlook for email and calendar management |
| Microsoft Teams | Integration with Microsoft Teams for collaboration and communication |
| Oracle | Integration with Oracle applications and services for enterprise management |
| Pipedrive | Integration with Pipedrive CRM for sales and pipeline management |
| Redtail | Integration with Redtail CRM for financial advisors and wealth management |
| RPM | Integration with RPM Mortgage CRM for mortgage and loan origination |
| Salesforce | Integration with Salesforce CRM for customer relationship management |
| Skype for Business | Integration with Skype for Business for communication and collaboration |
| Slack | Integration with Slack for team communication and collaboration |
| Sugar | Integration with SugarCRM for customer relationship management |
| Zendesk | Integration with Zendesk for customer support and ticketing |
| Zoho | Integration with Zoho CRM for customer relationship management |
| Service | Description |
|---|---|
| Cloud Computing | General category encompassing various cloud computing services |
| Co-Location | Data center facility where businesses can rent space for their servers |
| Bare Metal Servers | Physical servers dedicated to a single user or organization |
| Virtual Data Centers | Virtualized infrastructure providing scalable resources for businesses |
| Hosted Email | Email services hosted and managed by a service provider |
| G-Suite Subscriptions | Subscription-based access to Google’s suite of productivity tools |
| Office 365 Subscriptions | Subscription-based access to Microsoft’s Office productivity suite |
| O365 Business Apps | Office 365 subscription plan including essential business applications |
| O365 Business Essentials | Office 365 subscription plan including essential cloud-based services |
| O365 Business Premium | Office 365 subscription plan including essential applications and tools |
| O365 ProPlus | Office 365 subscription plan including desktop applications |
| O365 E1 | Office 365 subscription plan including online services and apps |
| O365 E3 | Office 365 subscription plan including advanced features and security |
| O365 E5 | Office 365 subscription plan including advanced productivity features |
| Disaster Recovery and Backup | Service for backing up data and implementing disaster recovery measures |
| Software as a Service, SaaS | Cloud-based software applications delivered over the internet |
| Data Security and Encryption | Measures to protect data and ensure its confidentiality and integrity |
| Single Sign-On, SSO | Authentication mechanism allowing users to access multiple services |
| ClearLogin | Single sign-on (SSO) solution provided by ClearLogin |
| LastPass | Password management and single sign-on (SSO) solution provided by LastPass |
| OKTA | Identity and access management solution including single sign-on (SSO) |
| Virtual Desktop, VDI, DaaS | Virtualized desktop environments delivered as a service |
| Cloud Connect | Dedicated network connection between an organization and cloud provider |
| AWS | Amazon Web Services: Cloud computing platform provided by Amazon |
| Equinix | Data center and interconnection services provider |
| Google Cloud | Cloud computing platform provided by Google |
| IBM Cloud | Cloud computing platform provided by IBM |
| Microsoft Azure | Cloud computing platform provided by Microsoft |
| Oracle | Cloud computing services provided by Oracle |
| Managed Cloud | Managed services for maintaining and optimizing cloud environments |
| Managed AWS | Managed services for Amazon Web Services (AWS) |
| Managed Google Cloud | Managed services for Google Cloud Platform |
| Managed IBM Cloud | Managed services for IBM Cloud |
| Managed Microsoft Azure | Managed services for Microsoft Azure |
| Private Cloud | Cloud computing infrastructure dedicated to a single organization |
| Infrastructure, IaaS | Infrastructure as a Service: Provisioning virtualized computing resources |
| Unmanaged IBM Cloud | Self-managed cloud infrastructure services from IBM |
| Unmanaged Microsoft Azure | Self-managed cloud infrastructure services from Microsoft Azure |
| Service | Description |
|---|---|
| SD-WAN | Software-Defined Wide Area Network: Technology for optimizing and managing wide area network connections |
| BYOB SD-WAN | Bring Your Own Broadband SD-WAN: Using existing broadband connections for SD-WAN deployment |
| Virtual IP | Virtual IP address assigned to a network device or service |
| Active-Active | Simultaneous use of multiple connections or paths for data transmission |
| Active-Passive | Utilizing a primary connection and a backup connection for data traffic |
| Cloud Based Routing | Routing traffic through cloud-based platforms or services |
| Premise Based Routing | Routing traffic through on-premises network infrastructure |
| Proactive Monitoring & Ticketing | Continuous monitoring and generation of tickets for network performance |
| Read Only Access | Limited access to view network configurations or data |
| Read & Write Access | Access to view and modify network configurations or data |
| SD-WAN Manufacturer | Description |
|---|---|
| Proprietary SD-WAN | SD-WAN solution developed and owned by a specific manufacturer |
| Aryaka | SD-WAN solution provided by Aryaka Networks |
| Barracuda | SD-WAN solution provided by Barracuda Networks |
| Bigleaf Networks | SD-WAN solution provided by Bigleaf Networks |
| Cato Networks | SD-WAN solution provided by Cato Networks |
| Citrix Netscaler | SD-WAN solution provided by Citrix Systems (Netscaler) |
| Cisco iWAN | SD-WAN solution provided by Cisco (iWAN) |
| Cisco Meraki | SD-WAN solution provided by Cisco (Meraki) |
| CloudGenix | SD-WAN solution provided by CloudGenix |
| Ecessa | SD-WAN solution provided by Ecessa |
| Evolve IP | SD-WAN solution provided by Evolve IP |
| Fortinet | SD-WAN solution provided by Fortinet |
| Mushroom Networks | SD-WAN solution provided by Mushroom Networks |
| Riverbed | SD-WAN solution provided by Riverbed |
| SilverPeak | SD-WAN solution provided by Silver Peak |
| SimpleWAN | SD-WAN solution provided by SimpleWAN |
| TeloIP | SD-WAN solution provided by TeloIP |
| VeloCloud | SD-WAN solution provided by VeloCloud (VMware) |
| Versa | SD-WAN solution provided by Versa Networks |
| Viptela | SD-WAN solution provided by Viptela (Cisco) |
| Virtela | SD-WAN solution provided by Virtela |
| VSE | SD-WAN solution provided by VSE |
| WiredIQ | SD-WAN solution provided by WiredIQ |
| ZeroOutages | SD-WAN solution provided by ZeroOutages |
| Service | Description |
|---|---|
| Security | General category encompassing various cybersecurity services |
| Firewall | Network security device that monitors and controls incoming and outgoing network traffic |
| Proprietary Firewall | Custom-built firewall solution specific to a company or organization |
| Barracuda NextGen | Next-generation firewall solution provided by Barracuda Networks |
| Checkpoint | Firewall and cybersecurity solutions provided by Check Point Software Technologies |
| Cisco ASA | Firewall and network security appliance provided by Cisco Systems |
| Cisco Meraki | Firewall and networking solutions provided by Cisco Meraki |
| Forcepoint | Cybersecurity solutions including firewall and data protection from Forcepoint |
| Fortinet FortiGate | Firewall and network security appliance provided by Fortinet |
| Juniper SRX | Security and networking platform provided by Juniper Networks |
| Palo Alto | Firewall and cybersecurity solutions provided by Palo Alto Networks |
| pfSense | Open-source firewall and routing platform |
| SonicWALL | Firewall and network security appliance provided by SonicWall |
| Sophos Cyberoam | Firewall and network security appliance provided by Sophos |
| Versa Firewall | Next-generation firewall solution provided by Versa Networks |
| Watchguard | Firewall and network security solutions provided by WatchGuard |
| Zscaler | Cloud-based security solutions including firewall and web security from Zscaler |
| Anti-Virus | Software or service designed to detect and remove computer viruses |
| DDoS Mitigation | Measures to protect against and mitigate Distributed Denial-of-Service (DDoS) attacks |
| Disaster Recovery, DRaaS | Disaster Recovery as a Service: Cloud-based solution for data backup and recovery |
| Acronis | Data protection and backup solutions provided by Acronis |
| Carbonite Availability | Disaster recovery and high availability solutions from Carbonite |
| Commvault | Data management and backup solutions provided by Commvault |
| Datto | Disaster recovery and business continuity solutions provided by Datto |
| Dell EMC | Data protection and recovery solutions provided by Dell EMC |
| NetApp | Data storage and management solutions provided by NetApp |
| Nutanix AHV | Hypervisor and virtualization solution provided by Nutanix |
| Veeam | Backup, replication, and recovery solutions provided by Veeam |
| Veritas | Data protection and management solutions provided by Veritas |
| VMware vCAv | VMware vCloud Availability: Disaster recovery solution from VMware |
| Zerto | Continuous data protection and disaster recovery solutions provided by Zerto |
| Email Security | Solutions and measures to protect email communications from security threats |
| Avanan | Email security solutions including threat detection and protection from Avanan |
| Barracuda | Email security solutions provided by Barracuda Networks |
| Capterra | Email security and threat detection solutions from Capterra |
| Forcepoint | Email security and data protection solutions from Forcepoint |
| FortiMail | Email security solutions provided by Fortinet |
| Mimecast | Email security and archiving solutions provided by Mimecast |
| Proofpoint | Email security solutions including threat protection from Proofpoint |
| Sentinel One | Endpoint security solutions including email threat detection from Sentinel One |
| Sophos | Email security and threat protection solutions from Sophos |
| Spam Cop | Spam filtering and email security services provided by SpamCop |
| SpamTitan | Email security and anti-spam solutions provided by SpamTitan |
| Symantec | Email security solutions and threat protection from Symantec |
| Trustradius | Email security solutions and reviews platform from TrustRadius |
| Microsoft Advanced Threat Protection | Advanced threat protection solutions for email from Microsoft |
| Windows Defender Antivirus | Antivirus and threat protection software from Microsoft |
| Incident Response | Coordinated approach to handling and responding to security incidents |
| Information Lifecycle Management | Strategies and processes for managing the lifecycle of information assets |
| Monitoring & Reporting | Continuous monitoring of systems and networks, with reporting on security events |
| Penetration Testing | Controlled, simulated attacks on systems and networks to identify vulnerabilities |
| Security Audit | Assessment and evaluation of an organization’s security controls and practices |
| Security Information and Event Management, SIEM | Solutions for collecting, analyzing, and correlating security event data |
| Surveillance Cameras | Video cameras used for monitoring and recording activities for security purposes |
| Unified Threat Management | Comprehensive security solution that integrates multiple security functions |
| VPN | Virtual Private Network: Secure network connection over a public network |
| Security Access Service Edge, SASE | Integrated security and networking architecture for cloud-based applications and services |