CCaaS Providers
Cloud Communications-as-a-Service (CCaaS) providers are an increasingly popular option for businesses looking to streamline their communication processes. By utilizing a cloud platform, CCaaS solutions can provide users with access to reliable and secure communications tools such as voice, text messaging, video conferencing, and more. In addition to the cost savings associated with using cloud technology instead of traditional on-premises systems, customers also benefit from improved scalability options that allow them to easily add or remove features depending on their needs at any given time. With the increasing demand for remote work capabilities due to COVID-19 restrictions in place across much of the world today, there has never been a better time for companies large and small alike to consider taking advantage of CCaaS offerings from our reliable providers listed below.
- 8×8
- AireSpring
- AudioCodes
- Broadvoice
- BullsEye Telecom
- CallTower
- Dialpad
- Edify
- Evolve IP
- Five9
- Genesys
- Globalgig
- GoTo
- Intermedia
- Intrado
- Kustomer
- Lifesize
- Lingo
- LiveVox
- Masergy
- Mitel
- Nextiva
- NHC
- NICE
- Observe.AI
- Ooma
- RingCentral
- Sangoma
- Sinch (formerly Inteliquent)
- SpectrumVoIP
- Talkdesk
- UJET
- Vonage
- Windstream Enterprise
- XCast Labs
- Zultys
Key terms in plain language
Open a term for a concise explanation of language used on this page.
Artificial Intelligence (AI)
Software designed to perform tasks involving prediction, classification, generation, reasoning, or decision support. Business use still requires clear data, governance, security, and human accountability.
Cloud Computing
Computing resources—such as applications, servers, storage, or databases—delivered from remote infrastructure and scaled as requirements change.
Infrastructure as a Service (IaaS)
Cloud-based servers, storage, and networking that customers configure and manage without owning the underlying data-center hardware.
Software as a Service (SaaS)
Software accessed as an online service instead of being installed and maintained entirely on the customer’s own computers or servers.
Disaster Recovery (DRaaS)
A plan and service for restoring applications, data, and operations after an outage or disruption. DRaaS provides recovery infrastructure through a managed cloud service.
Identity and Access Management (IAM)
The systems and policies that determine who a user is, what resources they may access, and how that access is authenticated and reviewed.