Executive Summary
SolveForce International Services delivers secure, compliant, and resilient connectivity and IT solutions for healthcare providers, payers, and public health agencies. Our offerings enable telemedicine, electronic medical records (EMR/EHR), medical IoT devices, and HIPAA-grade cloud services, integrated under a unified global framework. By combining high-availability networks with compliance-driven operations, SolveForce empowers clinicians to focus on patient care while we safeguard the technology infrastructure behind it.
Scope of Services
Our solutions for healthcare organizations include:
- Global Telecommunications: Dedicated Internet Access (DIA), SD-WAN with application-aware routing, LTE/5G access for clinics and home-care kits, and satellite fallback for rural or disaster-impacted areas.
- Cloud & IT Services: HIPAA-compliant cloud hosting, colocation, cloud on-ramps to major EMR/EHR SaaS providers, edge compute for medical IoT devices, and secure storage for PACS/DICOM imaging.
- Unified Communications: UCaaS/CCaaS for secure telemedicine consultations, integrated with Teams, Zoom, Webex, and clinical call flows.
- Managed Services: 24/7 multilingual NOC/SOC support, global vendor management, HIPAA/HITECH-aligned monitoring, and proactive compliance reporting.
Compliance Assurance
SolveForce ensures healthcare IT infrastructure is aligned with:
- HIPAA (Health Insurance Portability and Accountability Act) for PHI (Protected Health Information).
- HITECH Act for electronic health records (EHR) protection.
- GDPR for international patient data where applicable.
- ISO 27001 / SOC 2 for information security management.
- FDA & CE regulations for connected medical devices (where required).
Security Architecture
Our healthcare security framework is based on Zero Trust principles:
- Identity-Centric Access: Users, clinicians, and devices authenticated continuously.
- Segmentation: IoT medical devices, clinical applications, and guest Wi-Fi segregated.
- Encryption: End-to-end (TLS/IPsec) for data in motion; AES-256 for data at rest.
- Monitoring: SIEM/SOAR event correlation, DLP for PHI, EDR/XDR for clinical endpoints.
- Resilience: Immutable backups, DRaaS for clinical workloads, and redundant EMR hosting.
Service Level Agreements (SLAs)
SolveForce provides the following SLA commitments to healthcare clients:
- Network Availability: ≥99.99% for DIA and SD-WAN backbones.
- Telemedicine Latency: ≤80 ms for global consultations.
- Failover Time: ≤60 seconds for DIA→LTE/5G/satellite switchover.
- Incident Response Time: HIPAA-reportable incidents contained within 2 hours.
- Disaster Recovery (DR): RTO ≤1 hour; RPO ≤15 minutes for EMR/EHR systems.
Disaster Recovery & Continuity
SolveForce maintains continuity of care through:
- Redundant EMR/EHR access nodes across regions.
- Telemedicine failover via LTE/5G or satellite when primary DIA is down.
- Quarterly DR drills with clinical application validation.
- Immutable storage for imaging and PHI records to meet compliance retention policies.
Value Proposition
- Patient Safety: Infrastructure designed to ensure clinical continuity during outages or incidents.
- Compliance First: Built-in HIPAA/HITECH compliance monitoring with automated reporting.
- Innovation: AI-driven network monitoring, IoT integration for medical devices, and edge computing for real-time diagnostics.
- Unified Operations: One contract, one vendor-neutral partner, and 24/7 multilingual support across all regions.
⚖️ Subtle Logos Embedding
- Syntax (Telecom): DIA, SD-WAN, LTE, satellite — the “letters” ensuring the network’s alphabet is stable.
- Semantics (Cloud & Apps): EMR/EHR, telemedicine platforms, IoT sensors — the “words” carrying meaning for clinicians.
- Pragmatics (Managed & Compliance): NOC/SOC, HIPAA monitoring, DR drills — the “context” that ensures words are always interpreted correctly.