Quick Links — SolveForce Services
Broadband · Cloud · UCaaS · CCaaS · Telephony · Telecom · Network · Security
Introduction
Unified Communications as a Service (UCaaS) integrates voice, video, messaging, and collaboration into one cloud-delivered platform.
SolveForce works with all major UCaaS providers and guarantees the lowest available price — with no added cost, no hidden fees, and no risk. In many cases, we can reduce your current UC costs while improving reliability and features.
I. Overview
UCaaS consolidates multiple communication tools into one interface, available anywhere with broadband.
Key advantages:
- Mobility — access from desktop, mobile, and browser.
- Integration — ties into CRMs, helpdesks, productivity suites.
- Scalability — add/remove users instantly.
- Business continuity — cloud-hosted with geographic redundancy.
II. Service Features
Calling & Telephony
- Cloud-hosted Private Branch Exchange (PBX).
- Direct routing for Microsoft Teams, Zoom Phone, Webex, and more.
- SIP trunking integrated into UC platforms.
Messaging & Presence
- Persistent team chat with presence indicators.
- Secure file transfer and internal/external messaging.
Video & Meetings
- High-definition (HD) video conferencing.
- Screen sharing, breakout rooms, webinar hosting.
Collaboration Tools
- Integration with Microsoft 365, Google Workspace, and Salesforce.
- Shared whiteboarding, task management, and calendaring.
III. Use Cases
- 🏢 Enterprise: Unified global communications.
- 🏥 Healthcare: HIPAA-compliant telehealth platforms.
- 🎓 Education: Hybrid/remote learning classrooms.
- 🛍️ Retail: Coordinated communication across branches.
IV. Integrations
UCaaS often links with:
- CCaaS — for customer service teams.
- Telephony — traditional phone systems.
- Network — WAN optimization, SD-WAN, QoS for VoIP.
- Security — Identity Access Management (IAM), encryption, compliance.
V. Pricing & SLAs
- Subscription-based, per user per month.
- SLAs typically 99.9%–99.999% uptime.
- SolveForce ensures best-price guarantee across vendors.
VI. Related Services
VII. Next Steps
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Quick Links — SolveForce Services
Broadband · Cloud · UCaaS · CCaaS · Telephony · Telecom · Network · Security