SolveForce End-to-End Orchestration at Telecom Scale
Automation is the execution engine of modern enterprises. It turns policy into practice, intent into action, and evidence into audit-ready logs. SolveForce designs and delivers automation control planes that unify IT, Cloud, DevOps, NetOps, SecOps, DataOps, MLOps, and IoT—spanning APIs, events, infrastructure, and human workflows—so your systems run faster, safer, and more predictably.
Quote output: Automation architecture deck + orchestration BoM + policy packs (IaC/PaC/CaC) + SLO guardrails + acceptance runbooks + supplier matrix + compliance overlays + SIEM evidence plan.
🎯 What You Get in a SolveForce Automation Quote
- Enterprise workflow automation
- IT Ops: patching, imaging, golden builds, certificate rotation, user lifecycle.
- Business Ops (BPA): ERP/CRM/finance/HR workflows, approvals, SLAs, escalations.
- Service orchestration: change windows, CAB gates, tickets → actions with rollback.
- DevOps & CloudOps
- Infrastructure as Code (IaC): Terraform/CloudFormation/Bicep with policy-gated pipelines.
- GitOps: declarative desired state, drift detection, continuous reconciliation.
- Platform automation: Kubernetes operators, cluster add-ons, service mesh installs.
- NetOps (telecom-grade)
- SD-WAN policy automation, QoS classes, path steering, packet-dup/FEC toggles.
- BGP/Anycast runbooks, RTBH/blackhole, community string changes, peering cutovers.
- Access turn-ups: OTDR/light-level ingestion, LOA/CFA, FOC tracking, E911/NG911 validation.
- SecOps / AIOps
- SOAR playbooks: phishing triage, IOC enrichment, containment/isolation, vault rotation.
- Policy as Code (PaC) & Compliance as Code (CaC): deny-public, CMEK, tag/label, DLP.
- Email trust automation: SPF/DKIM/DMARC rollout to p=reject, TLS-RPT monitoring.
- DataOps & MLOps
- Pipelines (ETL/ELT/CDC) with idempotency, DLQs, retries, back-pressure control.
- Model lifecycle: training runs, reproducibility hashes, drift monitors, inference canaries.
- Vector/RAG guards: ACL pre-filters, refusal/citation logs, PII tokenization.
- IoT/Edge & Field
- Device lifecycle: onboarding, attestation, OTA updates, zoning & zoning exits.
- Gateway orchestration: MQTT/AMQP bridges, edge filtering, store-and-forward.
- Rural & mobile: fixed wireless/5G cutovers, satellite fallback, cold-chain sensors.
- Integration fabric
- APIs: REST/SOAP/GraphQL/gRPC; events: Kafka, Pub/Sub, SQS/SNS, Webhooks.
- iPaaS & ESB: mapping, transforms, replay, contract tests, schema registries.
- Observability hooks: metrics/logs/traces via OpenTelemetry with SLO burn rates.
- Evidence & governance
- Immutable audit of actions/approvals/artifacts; FinOps/TEM tie-ins for cost controls.
- Compliance overlays: SOC2, ISO 27001, NIST, HIPAA, PCI DSS, FedRAMP, CJIS.
🧩 Reference Architecture (Control Plane)
| Step | Component | Inputs / Triggers | Key Actions (What Happens) | Outputs / Next Stage | Telemetry & Evidence |
|---|---|---|---|---|---|
| 1 | Business / SRE Intent | Strategy, SLOs, PR/Change | Define desired outcome & risk guardrails; open change request | Git Repo | Change record created; intent logged |
| 2 | Git Repo | PR/Change from Step 1 | Version control, code review, policy stubs | CI/CD Pipeline | Commit SHA, PR approvals, signed tags |
| 3 | CI/CD Pipeline | Code from Git | Build/test, artifact sign, supply-chain attestations | Policy & Compliance as Code (PaC/CaC) | Build logs, SBOM, signatures |
| 4 | Policy & Compliance as Code (PaC/CaC) | Pipeline hand-off | Gate checks: deny-public, CMEK/tags, RBAC, data/classification, change window enforcement | 4A IaC and 4B Workflow Engine | Gate results, approvals, audit trail |
| 4A | Infrastructure as Code (IaC) | Passed PaC/CaC gates | Plan/apply infra changes (cloud/DC), idempotent apply, drift detection | Cloud & DC Fabric | IaC plan/apply logs, drift reports |
| 4B | Workflow Engine | Passed PaC/CaC gates | Orchestrate business/ops flows, retries, backoff, DLQs | 5A / 5B / 5C | Workflow run logs, replay IDs |
| 5A | Apps / SaaS / APIs | From Workflow Engine | Invoke APIs, iPaaS/ESB mappings, schema validation, contract tests | OpenTelemetry / Observability | API call logs, schema registry hits |
| 5B | SD-WAN / BGP / ZTNA | From Workflow Engine | Push network policies, BGP communities, RTBH, access admits | OpenTelemetry / Observability | Net policy/audit logs, route/health checks |
| 5C | SOAR / SIEM / KMS | From Workflow Engine | Enrich IOCs, automate containment, rotate keys/secrets | OpenTelemetry / Observability | SOAR playbook runs, KMS rotation evidence |
| 6 | Cloud & DC Fabric | From IaC | Provision/modify compute, storage, networking | OpenTelemetry / Observability | Cloud attach logs, VPC/VNet changes, interconnect stats |
| 7 | OpenTelemetry / Observability | From 5A/5B/5C & 6 | Collect metrics/logs/traces; correlate against SLOs/SLA burn rates | SIEM / SOAR | Unified telemetry streams, trace IDs |
| 8 | SIEM / SOAR | Observability + security events | Correlate, detect, alert; trigger playbooks; archive immutable reports | Immutable Evidence Store | Incidents, detections, tickets, signed exports |
| 9 | Immutable Evidence Store | From SIEM / SOAR | WORM/Object-Lock; index acceptance artifacts; produce audit bundles | Audit/QBR/Regulatory Packages | Time-stamped, tamper-evident archives (restoreable) |
Key properties: declarative desired state, policy-gated pipelines, idempotent actions, automatic evidence streaming.
🛣️ Quote Process (automation program)
- Scope & intake (Day 0–3) — inventory workflows by domain (IT/Dev/Net/Sec/Data/IoT), define SLOs & controls.
- Discovery & Supplier Graph (Day 3–10) — choose orchestrators (Ansible/Puppet/Terraform/Argo/Temporal), iPaaS/ESB, SOAR/SIEM, SD-WAN & carrier diversity.
- Design-to-Quote (Day 7–14) — control-plane diagram, BoM, policy packs (IaC/PaC/CaC), SLO tables, acceptance runbooks, evidence plan.
- Review & refine (Day 14–20) — simulate failure modes, cost/perf trade-offs, risk & compliance sign-off.
- Finalize & launch (Day 20+) — progressive rollout, change freeze guardrails, attested artifacts.
📐 Global Automation SLO Guardrails
| Domain | KPI / SLO (p95 unless noted) | Target (typical) |
|---|---|---|
| Workflow | End-to-end task latency | ≤ 1–3 s |
| Orchestration | Success rate | ≥ 99.9% |
| Change | Unapproved prod changes | = 0 |
| NetOps | SD-WAN policy push → effect | ≤ 5–15 s |
| BGP | Route failover convergence | ≤ 15–30 s |
| SecOps | SOAR containment start | ≤ 10–30 s |
| Email Trust | DMARC to p=reject | ≤ 60–90 days |
| DataOps | CDC parity | = 100% |
| MLOps | Drift detection cycle | ≤ 24 h |
| Evidence | Logs/tests → SIEM | ≤ 60–120 s |
| Continuity | Resume after failure | ≤ 30–60 s |
🧭 Patterns, Guardrails & Failure Handling
- Idempotency by default — safe retries; DLQ for poison messages; exactly-once semantics where feasible.
- Back-pressure & rate limiting — protect downstream APIs; circuit breakers & exponential backoff.
- Policy gates before action — PaC (deny-public, CMEK, tags), CaC (control mapping), RBAC/ABAC.
- Change windows — freeze windows with break-glass protocols and audit signatures.
- Separation of concerns — intent (Git) vs execution (orchestrators) vs evidence (SIEM/ledger).
- SRE practices — error budgets, SLO burn alerts, blameless postmortems auto-logged.
🧪 Acceptance Evidence (expanded, domain-specific)
- IT/CloudOps: IaC plan/apply logs, drift reports, golden-image signatures, rollback proofs.
- NetOps: OTDR/light levels, RFC 2544/Y.1564, Anycast withdraw logs, RTBH propagation evidence.
- Voice/CC: MOS runs, TLS/SRTP cipher suites, E911/NG911 call recordings & ANI/ALI proofs.
- SecOps: ZTNA admits/denies, WAF events, KMS/vault rotation screenshots, DMARC/TLS-RPT summaries.
- DataOps: checksum parity, lineage graphs, immutability receipts.
- MLOps/RAG: reproducibility hashes, drift dashboards, refusal/citation logs.
- IoT/Edge: device attestation, OTA update manifests, gateway telemetry accuracy.
- Continuity/DR: snapshot verifications, timed restores, cross-region failovers.
- Governance: immutable log exports to SIEM/SOAR; signed acceptance report bundle.
🧪 Reference Runbooks (examples you’ll receive)
- Patch & Cert Roll: rolling AZ waves → health checks → cert rotate → canary verify → evidence seal.
- BGP Cutover: pre-flight → apply communities → health check → traffic validate → auto-revert on error.
- Ransomware Playbook: isolate → snapshot lock → key rotation → restore tiered data → attest results.
- RAG Guardrail: ACL pre-filter → prompt policy → refusal/citation check → archive conversation+hash.
- Email Trust: SPF/DKIM audit → phased DMARC (none→quarantine→reject) with TLS-RPT feedback.
🔗 Related SolveForce Services (Automation Hub)
- Artificial Intelligence (AI) Automation → /ai-automation
- AI & Analytics → /ai-machine-learning, /ai-business-intelligence
- Integration & Data → /application-integration, /etl-elt, /data-warehouse
- Networks & Telecom → /sd-wan, /ethernet-network, /broadband, /direct-connect, /sip-trunking
- Security & Trust → /cybersecurity, /siem-soar, /ztna, /tokenization, /waf
- Cloud & Infra → /cloud, /cloud-and-digital-infrastructure, /infrastructure-as-a-service, /kubernetes
- Continuity → /cloud-backup, /draas, /backup-immutability
📝 Automation Quote Intake (deep-dive)
Domains & Goals — IT/Cloud/Net/Sec/Data/MLOps/IoT; target outcomes, SLOs, risk tolerances
Systems — cloud providers, on-prem, ERP/CRM/HRIS, contact center, data platforms, SIEM/SOAR
Workflows — candidate tasks, owners, change windows, rollback requirements
Tools — Ansible/Puppet/Terraform/Jenkins/GitHub Actions/Argo/Temporal/Airflow/iPaaS/ESB
APIs & Events — REST/GraphQL/gRPC; Kafka/PubSub/SNS/SQS/Webhooks; schema registry usage
Security — IAM/PAM, ZTNA, KMS/vault, tokenization, secrets rotation cadence
Compliance — SOC2/ISO/NIST/HIPAA/PCI/FedRAMP/CJIS; BAAs/DPAs/AOCs needed
Observability — metrics/logs/traces, OpenTelemetry coverage, SLOs & burn alerts
Continuity — immutability, tiering, DR drills, RTO/RPO, failover orchestration
Budget & Timeline — pilot scope, phased rollout, contract terms, success metrics
Send to contact@solveforce.com.
📞 Ready to Automate?
- Call: (888) 765-8301
- Email: contact@solveforce.com
SolveForce builds automation control planes that connect telecom, cloud, security, data, and AI—with SLO-mapped pricing, supplier diversity, compliance overlays, and a signed evidence bundle you can take to leadership, customers, and auditors.