SolveForce is a leading provider of advanced IT solutions. With a wide-ranging technology portfolio, they offer cutting-edge services in several areas such as SD-WAN Contact, Cybersecurity, SECaaS, Data & Voice, Network, UC & Collaboration, Cloud Compute, Mobility & IoT, Infrastructure, Continuity, and Managed Services. This whitepaper provides an overview of the multitude of services provided by SolveForce.
SD-WAN Contact Center & CX
SolveForce presents a powerful package of contact center solutions aimed at optimizing the customer experience (CX). This includes analytics & reporting, CRM integration, omni-channel communications, IVR, call recording, live chat/chatbot, call routing, and performance management tools. Supervisor alerts and transcription services are also available to enhance the efficiency of operations.
Cybersecurity and SECaaS
In today’s digital era, security is paramount. SolveForce offers a plethora of cybersecurity services and Security-as-a-Service (SECaaS) solutions. They aid in identifying threats with services such as virtual CISO, cyber consulting, vulnerability assessment, penetration testing, phishing simulation, and awareness training.
To protect against these identified threats, they offer managed firewall, web security, email security, endpoint protection, data protection, zero-trust framework, remote user VPN, patch management, circuit monitoring, SIEM, SASE, VPN, and DDoS mitigation services.
Moreover, they help detect potential intrusions using AI machine learning, intrusion detection and prevention, SOC as a Service, and log management. In case of a breach, they respond effectively with incident response, MDR, automatic failover, containment, eradication, and restore services.
Data & Voice
SolveForce provides robust data and voice services, including internet access, point-to-point connections, VPLS, ISP aggregation, MPLS, VPN, and international data services. Voice services include POTS, SIP trunking, and PRI.
Network & Voice
They offer an array of access types such as fiber, fixed wireless, coax, DSL, T1, and 3G/4G/5G. Infrastructure services encompass colocation, virtual data centers, public, private, and hybrid cloud solutions, managed cloud, direct connect, and cloud security.
UC & Collaboration
SolveForce’s unified communication and collaboration solutions include hosted voice, video conferencing, meeting services, instant messaging, file share, SMS, MMS, Fax-to-Email, eFax, standalone applications, application integration, chat, hosted email, and managed Wi-Fi.
Cloud Compute
They offer cloud backup, cloud storage, disaster recovery, virtual desktop, DaaS, content delivery network (CDN), and storage encryption under the Cloud Compute category.
Managed Services
SolveForce’s managed services include Office 365 licenses, security chain of custody, information lifecycle management, cloud migration, office 365 management, expense management, helpdesk, IT support, accounts receivable management, network monitoring, trouble ticketing, cloud readiness assessments, project management, and Network Operations Center (NOC).
Mobility & IoT
In the mobility and IoT sphere, SolveForce provides wireless voice, 3G/4G/5G services, handsets/devices, SIM cards, wireless backup and failover, mobile device management, machine learning, AI, thermal imaging, PPE & occupancy detection, environmental monitoring, wireless TEM, IoT dashboards, sensors, and app integration.
Overall, SolveForce’s extensive portfolio of services addresses a wide range of IT needs, providing comprehensive, state-of-the-art solutions for businesses of all sizes and across various industries. They stand as a one-stop-shop for all IT requirements, ensuring enhanced operational efficiency and fortified security.