SaaS/CRM
SaaS/CRM is a powerful tool for businesses of any size. It helps streamline customer management and communication, allowing you to track all customer interactions in one place. With SaaS/CRM, you can access up-to-date customer data on demand from anywhere with an internet connection, allowing for better decision-making and improved service delivery. Additionally, it provides automated reporting capabilities to easily monitor progress against key performance indicators or goals set by your organization.
Key terms in plain language
Open a term for a concise explanation of language used on this page.
Software as a Service (SaaS)
Software accessed as an online service instead of being installed and maintained entirely on the customer’s own computers or servers.
Cloud Computing
Computing resources—such as applications, servers, storage, or databases—delivered from remote infrastructure and scaled as requirements change.
Infrastructure as a Service (IaaS)
Cloud-based servers, storage, and networking that customers configure and manage without owning the underlying data-center hardware.
Disaster Recovery (DRaaS)
A plan and service for restoring applications, data, and operations after an outage or disruption. DRaaS provides recovery infrastructure through a managed cloud service.
Identity and Access Management (IAM)
The systems and policies that determine who a user is, what resources they may access, and how that access is authenticated and reviewed.
API
An application programming interface is a defined way for software systems to exchange data or request functions from one another.