ACP stands for “Automatic Call Processing,” and it refers to the automated handling of telephone calls within a telecommunications system. It involves the use of technology and computer systems to manage incoming and outgoing calls, perform call routing, and handle various call-related functions without the need for manual intervention. ACP is commonly used in telephony systems and call centers to streamline call management processes and enhance efficiency. It can include features such as interactive voice response (IVR), call queuing, call forwarding, and automated call distribution (ACD). The goal of ACP is to improve customer service, optimize call routing, and reduce the need for human intervention in routine call handling tasks.