Here are some telephone terminology and related definitions below: The terms and definitions provided cover various aspects of callback scheduling, such as scheduling, scheduling options, monitoring and reporting, routing, queueing, prioritization, recording, metrics, IVR, automation, integration, analytics, self-service, virtual agents, virtual queue, notifications, SMS, Multi-channel, personalization, skills-based routing, time-based routing, location-based routing, language-based routing, and… Read More
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