Managed Services

Cloud Computing. Benefit from the flexibility and scalability that comes with adopting Cloud approaches – whether the move is complete, or a gradual stepped approach to transition over time or due to unique situations, like legacy solutions or compliance requirements.

Hosting. This one service can often bleed into others, encompassing a wide array of offerings, including infrastructure components (servers), web hosting, off-site backup, data storage, virtual desktops, and related software, databases, and even Cybersecurity.

Network and System Monitoring. One of the most time-consuming tasks for any organization is Network and System monitoring. MSPs can take on this role through a remote monitoring and management
platform. This helps your IT staff focus on optimizing performance and reducing losses elsewhere.

System Design and Upgrades. MSPs work with you to understand your unique requirements and business objectives – keeping an eye on all the upcoming industry trends and changes in technology to ensure upgrades are done routinely, and the organizations stay ahead of their competition.

Cybersecurity/Security Management. Another important role of the MSP can be to help protect you from Cyberattacks by providing regular software patching, testing, training, maintenance, policy development, and other security management services.

Backup and Disaster Recovery. MSPs can also help ensure the integrity and safety of your organization’s data – overseeing practices that maintain adequate backups, and position data to be easily recovered in
the event of a disaster or Cyberattack.

CIO/CISO Service. Having a solid grasp of security, at the C-Suite level, can often be tough to acquire. Having elite leadership can provide the vision, expertise, and long-play knowledge necessary for organizations that are unable to onboard in-house due to organization size or other factors. This service can often be called on quickly, contracted both on the long or short term while providing flexible terms. They can even act as a transitionary step, or help with the executive search, to allow the time and due diligence to find the right hire.

Device Management. This service can step in throughout the lifecycle of any hardware, like laptops or cellphones, conducting the sourcing, set-up, distribution, maintenance/support, and eventual retirement of the device. You can decide on whatever level of engagement works best, from low involvement where devices are delivered by the pallet and require in-house setup, to heavy involvement where individual devices are sent pre-configured and ready to go to the end-user.

Internet of Things (IoT). The growth and demand for smart devices will continue to grow, resulting in organizations like yours needing help in identifying their needs/possibilities, developing the appropriate appliance/solution/device, maintaining the deployment, and interpreting/managing the data it produces.

Blockchain as a Service. Service Providers can help with Cloud-based solutions to build, host, and use your own blockchain apps, smart contracts, and functions. Security plays an extremely important role, in keeping data in a tamperproof data store, with tampering detection protocols.

Applications (Software as a Service/Applications as a Service). Applications can be delivered on-demand through the internet; charged on usage, a number of seats, or via a monthly/annual subscription model. The MSP can also provide the latest updates and ongoing support.

On-Demand IT Support. Just like how a Contact Center provides economy through scale (while delivering added functionality), Manage Service IT Support provides fast 24/7/365 all-inclusive assistance at a predictable cost.

Auditing and Compliance. Compliance causes huge stress on organizations that do not have the required expertise. MSPs are very familiar with all the compliance standards and can help your organization decrease risks related to client data, payment information, documentation, and other sensitive information.

Analytics and Reporting. MSPs provide regular analytics and reporting to help you evaluate your network performance and other KPIs. These unbiased snapshots of workflows in the organization can even elicit suggestions for improving them, and when interpreted the valuable information necessary for informed decision-making.

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