Key Terms
Dedicated Internet Access (DIA)
An uncontended internet circuit reserved for one customer, with symmetric bandwidth and a contracted SLA.Latency
The time data takes to travel from source to destination across a network, measured in milliseconds (ms) and stated as one-way or round-trip.Software-Defined Wide Area Network (SD-WAN)
An overlay that routes application traffic across multiple underlays (fiber, coax, 5G, satellite) with policy-based steering and fast failover.Zero Trust
A security model that grants no implicit trust and continuously verifies every user, device, and request before and during access.Managed Detection and Response (MDR)
A 24/7 service that monitors, investigates, and responds to threats on the customer's behalf.Disaster Recovery (DR)
The plans, infrastructure, and testing that restore IT systems and data after a disruption, measured by RTO and RPO.
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Key terms in plain language
Open a term for a concise explanation of language used on this page.
Fiber Internet
Internet delivered through strands of glass using light. Fiber commonly supports high capacity, low latency, and strong upload performance, but availability must be confirmed for the exact address.
Bandwidth
The amount of data a connection can carry in a given time, usually measured in Mbps or Gbps. More bandwidth supports more users, devices, and simultaneous applications.
Service-Level Agreement (SLA)
A provider’s written commitment covering service targets such as availability, response time, repair time, and sometimes financial credits when commitments are missed.
Dedicated Internet Access (DIA)
A business-grade Internet connection with capacity dedicated to the customer rather than shared in the same way as typical consumer broadband. It often includes symmetrical speeds and an SLA.
SD-WAN
Software-defined wide area networking. It manages multiple connections and chooses paths based on application needs, performance, and policy to improve resilience and control.
Disaster Recovery (DRaaS)
A plan and service for restoring applications, data, and operations after an outage or disruption. DRaaS provides recovery infrastructure through a managed cloud service.
Cybersecurity
The practices and controls used to protect identities, devices, networks, applications, and data from unauthorized access, disruption, or manipulation.
MDR / XDR
Security services and tools that monitor activity, investigate suspicious behavior, and help contain threats. MDR is managed detection and response; XDR correlates signals across multiple security layers.