In the contemporary age, digital interactions have become the norm, permanently changing the operational landscapes of many industries, including law firms. An all-encompassing cloud communication platform can be instrumental in enhancing internal efficiency, improving client experiences, enabling precision in billing, and ensuring secure communication.
Let’s delve into how adopting a digital-first communication model can amplify internal efficiency and client services:
Embrace the Freedom of Mobility
Legal professionals need to be as productive as possible, irrespective of their location – whether at the desk, near the courtroom, or during a coffee break. To ensure this, you need to support all preferred communication channels – phone, chat, video, text, and email. This accessibility also benefits clients as they can reach their lawyer whenever they need to.
UNIVERGE BLUE CONNECT, an integrated communication platform, helps you promote a more adaptable and efficient legal team by providing communication support at all times, from any place, and through any device. Seamlessly transition between text messaging, phone calls, and video chats. Learn more at UNIVERGE BLUE CLOUD SERVICES.
Effortless Communication and Coordination
With UNIVERGE BLUE CONNECT, you can effortlessly answer and direct calls throughout geographically scattered offices and your entire legal team. You can also transition from the main office phone to mobile, and further to video conferencing, for more engaged client interactions or screen sharing. This platform also facilitates better productivity with mobile-ready, business-grade, secure email, calendars, and contacts along with easy integration with applications such as Google, Microsoft, Salesforce, and more.
Comprehensive Billing Accuracy
Accurate and comprehensive billing is crucial for the profitability of your legal team. With UNIVERGE BLUE CONNECT, you can maintain accurate records and gain insight into client call times. This allows you to analyze call patterns and capture billable phone records. Furthermore, you can integrate your phone records with billing platforms like Clio and AbacusNext for automated billable time reports, leading to more precise and complete billing.
Secure and Confidential Communication
Preserving the attorney-client privilege is paramount to earning your clients’ trust. This entails being able to securely communicate and share documents and files among team members and clients, while also safeguarding team members’ personal privacy.
UNIVERGE BLUE’s highly secure email, file sharing, and web-application security tools align with the security and regulatory requirements of various industries. Our platform, SOC 2 and SSAE 16 Type II audited, verifies our commitment to product, network, and infrastructure security, along with privacy protection. UNIVERGE BLUE SHARE offers secure, straightforward, and cloud-based file management, coupled with advanced anti-malware and anti-virus protection, allowing your firm to focus on delivering sound legal advice.
Embrace the transformative potential of cloud communication with UNIVERGE BLUE CONNECT, and experience a remarkable improvement in your law firm’s workflow and efficiency. For more information, contact us at (888) 765-8301.
