Discover Deep Insights from Customer Conversations with Interaction Analytics
Efficiently Unlock the Power of Customer Conversations
Navigating through countless customer conversations to discover meaningful insights can be overwhelming and time-consuming. While valuable information may be at your fingertips, reviewing each conversation is not feasible. Interaction Analytics simplifies this process by using advanced artificial intelligence (AI) to transcribe full conversations and voicemails. This allows supervisors to efficiently identify critical conversations, ensuring high service quality and promoting business growth.
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Harnessing Valuable Insights from Each Interaction
Each customer interaction offers a wealth of information, encompassing topics, intent, emotions, and more. Analyzing these components can yield insights that drive significant organizational improvements across different areas:
• Support: Customer support managers receive alerts for critical phrases like “cancel,” enabling them to evaluate how frontline users handle such situations and provide valuable feedback.
• Product: Product teams are alerted for keywords like “broken” or “missing,” helping them identify opportunities for enhancements, new product development, or feature upgrades.
• Sales: Sales managers can dissect negative and positive conversations to identify best practices and coaching opportunities.
• Marketing: The marketing team can examine positive interactions to identify customers who might provide excellent reviews or testimonials.
AI-Powered Insight Generation
Explore how artificial intelligence fuels the capabilities of UNIVERGE BLUE ENGAGE Interaction Analytics. (Insert link to Interaction Analytics Info Sheet here)