Microsoft Teams Direct Routing
Microsoft Teams Direct Routing is a feature that enables customers to connect their existing telephony infrastructure with Microsoft Teams. This allows customers to make and receive calls directly in Microsoft Teams, utilizing the same phone numbers they use for their current PBX systems or SIP trunks. With this solution, businesses can achieve better collaboration between remote workers while reducing costs by eliminating the need for separate hardware investments and maintenance fees associated with traditional on-premises solutions.
Key terms in plain language
Open a term for a concise explanation of language used on this page.
SIP Trunking
A service that connects a business phone system to the public telephone network using Internet Protocol, replacing or supplementing traditional phone lines.
VoIP
Voice over Internet Protocol carries phone calls over an IP network instead of a traditional analog phone line. Call quality depends on network stability, latency, and traffic management.
Unified Communications (UCaaS)
A cloud-based combination of business calling, messaging, meetings, presence, and collaboration tools managed as one communications service.
Bandwidth
The amount of data a connection can carry in a given time, usually measured in Mbps or Gbps. More bandwidth supports more users, devices, and simultaneous applications.
Latency
The time it takes data to travel between two points. Lower latency improves voice, video meetings, cloud applications, gaming, and other real-time services.
Service-Level Agreement (SLA)
A provider’s written commitment covering service targets such as availability, response time, repair time, and sometimes financial credits when commitments are missed.