(Architecture #11)
Executive Summary
SolveForce International Services delivers mission-critical communications infrastructure for emergency response, NG911, and public safety agencies. Our platforms provide resilient call routing, CAD (Computer-Aided Dispatch) integration, radio interoperability, and secure data exchange, designed to operate under the strictest uptime requirements. With 99.999% availability and compliance with NENA i3, CJIS, and FCC regulations, SolveForce ensures that emergency calls are always received, routed, and acted upon without fail.
Scope of Services
SolveForce’s public safety and NG911 solutions include:
- NG911 Call Routing: SIP-based routing with ESInet/NGCS integration.
- CAD/Dispatch Connectivity: Secure networking for CAD platforms, AVL/GPS feeds, and first responder applications.
- Radio & Interoperability: LMR (Land Mobile Radio), MCPTT (Mission Critical Push-to-Talk), and MCX integration.
- Unified Communications: UCaaS for emergency agency collaboration and multi-agency conferencing.
- Field Connectivity: LTE/5G networks for dispatch vehicles, handhelds, and mobile incident response kits.
- Managed Services: 24/7 NOC/SOC, PSAP support, and compliance monitoring.
Compliance Assurance
SolveForce ensures alignment with all critical frameworks and mandates:
- NENA i3 Standards for NG911 interoperability.
- CJIS (Criminal Justice Information Services) for law enforcement data handling.
- FCC / E911 regulations for emergency call routing.
- ISO 27001 / SOC 2 for cybersecurity.
- GDPR / Privacy Laws for sensitive caller data where applicable.
Security Architecture
Our mission-critical framework applies Zero Trust and High-Resiliency Design:
- Segmentation: Emergency calls, CAD, and admin IT logically isolated.
- Encryption: TLS/SRTP for calls, AES-256 for CAD data storage.
- Identity & Access: Role-based ZTNA for call-takers, dispatchers, supervisors.
- Monitoring: SIEM/SOAR correlation, fraud call detection, anomaly monitoring for SIP floods.
- Resilience: Multi-carrier circuits, geo-redundant PSAP failover, and LTE/5G backup for CAD.
Service Level Agreements (SLAs)
SolveForce guarantees for public safety networks:
- Network Availability: ≥99.999% for PSAP connectivity.
- Latency: <150 ms end-to-end for voice.
- Failover Time: <30 seconds for PSAP/carrier failover.
- Incident Response: SIP flood containment ≤15 minutes.
- DR/BCP: RTO ≤2 hours; RPO ≤5 minutes for CAD/AVL data.
Disaster Recovery & Continuity
SolveForce ensures PSAP continuity through:
- Mutual-aid PSAP routing during local outages.
- Active-active CAD redundancy.
- LTE/5G mobile dispatch kits for continuity in the field.
- Quarterly DR drills simulating call floods, fiber cuts, and PSAP evacuations.
Value Proposition
- Public Safety Grade: 99.999% uptime designed for mission-critical use.
- Compliance-First: NENA, CJIS, and FCC standards integrated.
- Innovation: AI-driven fraud detection, geo-routing optimization, and real-time analytics.
- Global Reach: SolveForce enables PSAP interoperability and emergency communications across borders.
⚖️ Subtle Logos Embedding
- Syntax (Networks): SIP trunks, LTE/5G, radio gateways — the alphabet of safety.
- Semantics (Applications): 911 calls, CAD entries, dispatch orders — the words of emergency response.
- Pragmatics (Compliance): NENA/CJIS/FCC audits and DR drills — the context ensuring every call retains meaning and trust.